Senior Service Desk Analyst

6 maanden geleden


Papendrecht, Nederland GKN Aerospace Voltijd

Fantastic challenges. Amazing opportunities.

GKN Aerospace is reimagining air travel: going further, faster and greener Fuelled by great people whose expertise and creativity sets the standards in our industry, we’re inspired by the opportunities to innovate and break boundaries. We’re proud to play a part in protecting the world’s democracies. And we’re committed to putting sustainability at the centre of everything we do, opening up and protecting our planet. With over 15,000 employees across 41 manufacturing sites in 12 countries we serve over 90% of the world’s aircraft and engine manufacturers. There are no limits to where you can take your career.

Job description

As a Senior Service Desk Analyst you will work with the service desk team acting as a point of escalation for incidents and service requests. You will actively provide support and technical leadership, working closely with the team to ensure they are able to complete their roles effectively and develop their skills in accordance with their roles and future development.

You will work closely with other IT teams and the business to develop and deliver support processes and procedures required to maintain, administer and support IT systems, applications and related hardware in accordance with GKN standards and industry best practices. Troubleshooting, diagnosing and resolving system, software and hardware problems is part of your day.

You will also support front line IT staff and manufacturing operations teams in complicated support related matters and escalations plus the development and deployment of new IT systems and solutions. You will take responsibility for the management and delivery of shop floor IT services to the business at sites without dedicated shop floor support analysts. Documenting, tracking, monitoring, and communicating problems and business risks associated with IT systems to ensure timely resolution and compliance is part of the job.

Key accountabilities

Deliver service desk support services to agreed SLA Support the design and deployment of service delivery processes and procedures. Troubleshoot/resolve problems associated with supported IT services and where required the shop floor IT manufacturing environment. Work with hardware/software vendors to resolve technical support issues and to manage required upgrades. Coordinate and work with other IT Teams and regional service desk teams to ensure IT systems meet GKN Aerospace standards in regard to functionality, security, and maintainability. Deploy industry best practice approaches and standards. Procure and replace hardware components when required. Actively monitor supported IT systems infrastructure to manage business systems and security risks.  Undertakes and manages scheduled PPM, liaising with the business to agree required service or machine tool downtime.

You will bring

Essential:

Min 5 years of progressive IT Service Delivery and support experience (ideally in a manufacturing environment) Self-driven with a motivation to succeed and provide world class levels of service.  Highly developed analytical problem-solving skills. Experience delivering large scale IT implementations and projects. Experience working in a global, high availability, high demand environment. Relevant Degree or equivalent experience ITIL Qualified Good verbal and written communication skills. Strong documentation skills

Desirable:

Experience supporting manufacturing IT systems Experience working in a virtual, multicultural, global environment. Relevant Technical Certifications (not necessarily in service management) Experience working as part of project teams Experience structuring work into standard workflows and instructions

What we will offer

We are committed to offer you a challenge but also a great opportunity to learn and grow. We want to offer you a career that can go to many directions thanks to our breadth of international opportunities. By being part of GKN Fokker Aerospace that has proven itself to be at the cutting edge of our industry, you will know that you will be working towards being the most trusted partner in the aerospace industry.

In the role of the Service Desk Analyst, you will belong to a close knitted team. We will support and promote your professional and personal development. Furthermore, we will offer you:

A gross monthly salary between € 3.507,- and € 5.089,- depending on your experience and qualifications and according to the CLA Metalektro, 8% holiday allowance, 40 paid holidays for full-time employment in line with the Collective Labor Agreement Metalektro (27 holidays and 13 ADV days), An excellent pension scheme (PME) and travel allowance, Profit sharing scheme, A pleasant and informal working environment, in which we work together to achieve the best result for our customers.

Next to a competitive package, we will offer you a world of opportunities: we want to see your career fly We will support your career progression by providing you with learning and development opportunities.

How to apply

We’ll offer you fantastic challenges and amazing opportunities. This is your chance to be part of an organisation that has proven itself to be at the cutting edge of our industry; and is committed to pushing the boundaries even further. And with some of the best training on offer in the industry, who knows how far you can go?

A Great Place to work needs a Great Way of Working

Everyone is welcome to apply to GKN. We believe that we can only achieve our ambitions through a coming together of diverse minds who enjoy collaborating in an inspirational environment. Through our commitment to diversity, inclusion and belonging and by living our five powerful principles we’ve created a culture where everyone feels welcome to contribute. It’s a culture that won us ‘The Best Workplace Culture Award’. By embracing and celebrating what makes us unique we encourage everyone to bring their full self to work.

We’re also committed to providing an accessible recruitment process, so if you require reasonable adjustments at any stage during our recruitment process please get in touch and let us know.

We are the place where human dreams, plus human endeavour, shape the future of aerospace innovation and technology. ​


  • Service Desk Analyst

    6 maanden geleden


    Papendrecht, Nederland GKN Aerospace Voltijd

    Fantastic challenges. Amazing opportunities. GKN Aerospace is reimagining air travel: going further, faster and greener! Fuelled by great people whose expertise and creativity sets the standards in our industry, we’re inspired by the opportunities to innovate and break boundaries. We’re proud to play a part in protecting the world’s democracies. And...

  • Service Desk Analyst

    6 maanden geleden


    Papendrecht, Nederland GKN Aerospace Voltijd

    Fantastic challenges. Amazing opportunities. GKN Aerospace is reimagining air travel: going further, faster and greener! Fuelled by great people whose expertise and creativity sets the standards in our industry, we’re inspired by the opportunities to innovate and break boundaries. We’re proud to play a part in protecting the world’s democracies. And...

  • Service Desk Engineer

    2 maanden geleden


    Papendrecht, Nederland Boskalis Voltijd

    VacatureomschrijvingDe primaire verantwoordelijkheid van de Service Desk Engineer is om ervoor te zorgen dat incidenten en serviceverzoeken die door gebruikers of monitorsystemen worden ingediend, tijdig worden opgelost. Je bent verantwoordelijk voor het afhandelen van alle Level 1-ondersteuningsverzoeken, het doorverwijzen van Level 2/3-verzoeken naar de...

  • Service Desk Engineer

    2 maanden geleden


    Papendrecht, Nederland Boskalis Voltijd

    How you can make your markDe primaire verantwoordelijkheid van de Service Desk Engineer is om ervoor te zorgen dat incidenten en serviceverzoeken die door gebruikers of monitorsystemen worden ingediend, tijdig worden opgelost. Je bent verantwoordelijk voor het afhandelen van alle Level 1-ondersteuningsverzoeken, het doorverwijzen van Level 2/3-verzoeken naar...


  • Papendrecht, Zuid-Holland, Nederland GKN Aerospace Voltijd

    About UsGKN Aerospace is a leading company in the aerospace industry, pushing the boundaries of innovation and technology. We are committed to providing exceptional IT support services to our customers.Job DescriptionWe are seeking an experienced IT Support Specialist to join our team at our Papendrecht site. As a Service Desk Analyst, you will be...


  • Papendrecht, Zuid-Holland, Nederland Pon Voltijd

    FunctiebeschrijvingWij zijn op zoek naar een ervaren Senior Inkoper van Technische Producten die onze organisatie wil helpen bij het optimaliseren van onze supply chain. Als Junior Technisch Tactisch Inkoper ben je verantwoordelijk voor het onderzoeken en evalueren van nieuwe leveranciers, producten en diensten.Taken en verantwoordelijkheden:Onderhouden van...


  • Papendrecht, Zuid-Holland, Nederland GKN Aerospace Voltijd

    GKN Aerospace is a leading player in the aerospace industry, pushing boundaries and redefining air travel. As a Service Desk Analyst, you will be part of a global team that ensures seamless IT support to all levels of the business.As a customer-facing role, you will provide 1st and 2nd line IT support, ensuring all calls are correctly logged and managed. You...


  • Papendrecht, Nederland GKN Aerospace Voltijd

    **The role**: Did you have your first experience in security infrastructure and you are looking to join a global team? Or maybe you have been working as service desk technician and you are looking for the next step in your career? Then we have a new vacancy that might be interesting for you: Infrastructure Technician. For our Infrastructure team based in...

  • Servicedesk analist

    7 dagen geleden


    Papendrecht, Nederland YER Nederland Voltijd

    Vacaturebeschrijving Servicedesk Analist Over deze vacature Ben jij op zoek naar een nieuwe uitdaging in de IT en daarin de kans krijgen om te groeien in een internationaal opererende organisatie? De functie Als Service Desk Analist heb je een klantgerichte rol waarin je verantwoordelijk bent voor het bieden van 1e en 2e lijn IT-ondersteuning aan alle...


  • Papendrecht, Zuid-Holland, Nederland GKN Aerospace Voltijd

    Experience the thrill of working in a dynamic aerospace industry as an Aerospace IT Support SpecialistGKN Aerospace is on the cutting-edge of air travel innovation, and we're looking for talented individuals to join our team.We offer a competitive salary between € 3.189,- and 4.295,- per month, depending on your experience and qualifications, according to...

  • IT Support Specialist

    4 weken geleden


    Papendrecht, Zuid-Holland, Nederland GKN Aerospace Voltijd

    About GKN AerospaceGKN Aerospace is a global leader in the aerospace industry, driven by innovation and a passion for excellence. Our company is renowned for its cutting-edge technology, exceptional customer service, and commitment to sustainability.Our TeamWe are seeking an experienced IT Support Specialist to join our team in Hoogeveen. As a key member of...

  • Stage Finance

    6 maanden geleden


    Papendrecht, Nederland GKN Aerospace Voltijd

    About UsGKN Aerospace is the world's leading multi-technology tier 1 aerospace supplier. With 38 manufacturing locations in 12 countries, we serve over 90% of the world”s aircraft and engine manufacturers. We design and manufacture innovative smart aerospace systems and components. Every time you travel by air almost anywhere in the world, it is likely...

  • IT Infrastructure Technician

    5 maanden geleden


    Papendrecht, Nederland GKN Aerospace Voltijd

    About UsGKN Aerospace is the world's leading multi-technology tier 1 aerospace supplier. With 38 manufacturing locations in 12 countries, we serve over 90% of the world”s aircraft and engine manufacturers. We design and manufacture innovative smart aerospace systems and components. Every time you travel by air almost anywhere in the world, it is likely...


  • Papendrecht, Zuid-Holland, Nederland Boskalis Voltijd

    About BoskalisBoskalis is a leading maritime service provider, dedicated to delivering innovative solutions for customers worldwide. As a world-class organization, we strive to push the boundaries of technical excellence and sustainability.Role OverviewWe are seeking a highly skilled Senior Hydraulic Engineer to join our Central Fleet Support Department....


  • Papendrecht, Zuid-Holland, Nederland Boskalis Voltijd

    Unlock Your Potential in the World of Maritime EngineeringWe are seeking a highly skilled Senior Hydraulic Engineer to join our Central Fleet Support Department. As a key member of our team, you will play a crucial role in ensuring the quality and efficiency of our fleet.Boskalis is a world-class maritime service provider that continues to innovate and push...

  • Global Commodity Buyer

    3 maanden geleden


    Papendrecht, Nederland GKN Aerospace Voltijd

    **Fantastic challenges. Amazing opportunities.** GKN Aerospace is reimagining air travel: going further, faster and greener! Fuelled by great people whose expertise and creativity sets the standards in our industry, we’re inspired by the opportunities to innovate and break boundaries. We’re proud to play a part in protecting the world’s democracies....

  • Category Procurement Manager

    6 maanden geleden


    Papendrecht, Nederland GKN Aerospace Voltijd

    GKN Aerospace is ‘s werelds meest toonaangevende leverancier binnen de vliegtuigindustrie. Met 38 productielocaties in 12 landen bedienen we meer dan 90% van ‘s werelds vliegtuig- en motorfabrikanten. Wij ontwerpen en produceren innovatieve slimme ruimtevaartsystemen en componenten. Elke keer dat je per vliegtuig reist, is het waarschijnlijk dat GKN...


  • Papendrecht, Zuid-Holland, Nederland Boskalis Voltijd

    Boskalis is a world-class maritime service provider that prides itself on innovation and efficiency. As a Senior Hydraulic Engineer Central Fleet Support, you will play a crucial role in the quality assurance of our fleet and the application of technical innovations.Key ResponsibilitiesAnalyze hydraulic problem definitions and coordinate with...


  • Papendrecht, Nederland PHOCUS B.V. Voltijd

    Voor onze opdrachtgever Boskalis in Papendrecht werft PHOCUS een salarisadministrateur die zich wil gaan richten op internationale payroll. Ben jij een enthousiaste en gedreven Salarisadministrateur die nog lang niet is uitgeleerd? Wil jij je ontwikkelen op internationale payroll en heb jij een goede blik op procesverbetering? Wil jij werken bij Boskalis,...

  • Category Procurement Manager

    6 maanden geleden


    Papendrecht, Nederland GKN Aerospace Voltijd

    Fantastic challenges. Amazing opportunities. GKN Aerospace is reimagining air travel: going further, faster and greener! Fuelled by great people whose expertise and creativity sets the standards in our industry, we’re inspired by the opportunities to innovate and break boundaries. We’re proud to play a part in protecting the world’s democracies. And...