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Technical Support Engineer
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Electrical Engineer Power Systems
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GIS System Administrator and Support Engineer
2 maanden geleden
At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Business Analyst to join our UniQue team
What will you be bringing to the team?
- 2nd and 3rd level support for Core GIS
- Perform daily Operation and Maintenance (O&M) activities for Core GIS;
- Act as a technical expert and take responsibility to monitor the enterprise incident management system, manage incident resolution, diagnose faults, determine root causes, and provide technical expertise to resolve incidents and their causes.
- Support problem management in order to identify and resolve the underlying root causes for incidents related to Core GIS, and support other GIS engineers in the development of response to problems;
- Assists in the roll-out of system changes in the current Core GIS software baseline;
- As an IT administrator, operate and maintain the Core GIS Reference System, Staging Environment, and Support Testbed for Core GIS;
- Supports the development and systematic testing of new Core GIS baselines;
- Keep the reference systems and testbeds up to date;
- Manage the testbed equipment (hardware and software);
- Assist all Core GIS engineers in technical operations and ensure optimal utilization of reference systems and support environments;
- Automate recurrent processes in the maintenance and operation of the testbeds.
Requirements
What do you need to succeed in this position?
- Bachelor’s degree at a nationally recognized/certified University in a GIS, Physics, IT, Computer or Software related discipline
- At least 2 years of post-related experience.
- Professional experience with direct customer contact, preferably in a support environment
- Proven experience in the operation & maintenance of a GIS Enterprise solutions based on ArcGIS 10.8.1 or higher, in the areas of troubleshooting of errors and problems, implementation, and documentation of solutions;
- Detailed technical knowledge in the installation, configuration, and maintenance of all Esri products (server and client side);
- Expertise in IT infrastructure and platform services (such as databases, virtualization platforms, network components), to the level it is required for the designs, operation, & maintenance and diagnosis of an enterprise GIS;
- Very good overview of the current ArcGIS SW suite desktop/server/web components.
- Knowledge and extended experience in the implementation of Web Map Services (WMS).
- Standard Automatic Data Processing Knowledge (Word Processing, Spreadsheets, Graphics Presentation, E-mail clients/Web Browsers)
- System Management Experience in IT Systems.
- Fluency in English.
At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.
