(Technical) Customer Journey Expert

1 maand geleden

Amsterdam, Nederland ING Voltijd

A Technical Data Analist making the difference
 

We are looking for a technical customer journey expert (web analyst) with strong analytical skills who can help us to get the most out of our online app and web data. The ideal candidate will have a solid understanding of web analytics and tagging, with experience in digital analytics tooling such as Adobe Analytics, Google Analytics, Piwik, or Webtrekk.

You will be part of the team that is responsible for enabling colleagues to use the Adobe stack for analytics and activation purposes across many business and retail products. The team also works closely with external vendors and partners (like Adobe and marketing agencies) to ensure seamless integration of their solutions into our technical infrastructure.

You will work closely with our marketing, product, and IT teams to understand business needs and help translating them into technical recommendations. This includes training end-users, supporting them to set guidelines and implement tagging, as well as ensuring data quality and accuracy. You will help in finding ways to improve data collection and data usage towards a cookie less world. You will share your vision on the best marketing tech stack to enhance personalization at scale.

Your day to day

· Developing and maintaining documentation, training materials, and other resources to support other customer journey experts

· Organize knowledge sharing sessions for our digital analytics ambassadors

· Staying up-to-date with the latest technologies and trends in digital analytics and identifying opportunities

· Support end users with tagging, campaign tracking and (complex) analytical questions

· Think of strategies to improve data quality and accuracy

· Work closely with cross-functional teams (like marketing, product, and IT)

· A modern & agile environment

What you bring to the team

· Strong problem-solving and analytical skills

· Excellent understanding of digital analytics tooling and tag management (experience with campaign tracking / pixels is a plus)

· Good communication and collaboration skills

· Ability to work in a dynamic environment

· Good ability to speak & write English

What can you expect from us?

· A challenging position as technical customer journey expert in a dynamic, agile, and informal working environment

· Many possibilities and support for personal growth and development

· Working in hybrid mode

· 24-27 vacation days depending on contract

· A salary tailored to your qualities and experience

· You will be based in Amsterdam

· Individual Savings Contribution (BIS), 3.5% of your gross annual salary and 8% Holiday payment

If you have a passion for digital analytics and are looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity at ING Netherlands

  • Customer Journey Expert Representation Management:

    4 dagen geleden

    Amsterdam, Nederland ING Voltijd

    **Customer Journey Expert Representation management: design and delivery of customer data services for global use (bridging ‘Business’ & ‘Tech’) **(GJA Role Customer Journey Expert - Universal IV) **Are you up for the challenge?** **The Mission** Our tribe Global Customer Data Management (GCDM) contributes to the ING strategy by delivering...

  • Senior Customer Journey Expert KYC

    4 weken geleden

    Amsterdam, Nederland Knab Voltijd

    Knab  was founded in 2 because we wanted to do things differently. Simpler, smarter and more advantageous for our customers. Because we believe we can help everyone maximize their financial affairs. "Feel at ease when it comes to your finances. Every day." By combining smart technical solutions with a healthy dose of human intelligence, we create...

  • Customer Journey Expert

    1 week geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    We are looking for an ambitious and pragmatic team player to strengthen our team of Customer Journey Experts.The TeamAs Customer Journey Expert you will be part of the team that drives change and is the connection between the IT world of Financial Markets and the Trading Risk Management area. The team is part of the Financial Risk Trading Risk Management (FR...

  • Product manager/Customer Journey Expert

    5 dagen geleden

    Amsterdam, Nederland ING Voltijd

    Who are we? At ING, we aim to become the best mobile-led bank on the continent. The Tribe Digital & Customer Interactions is responsible for further developing all digital interactions with customers. Our goal: to provide every customer and prospect the right content, product, and service at the right time. At ING we are promoting diversity and want to...

  • Customer Journey Expert

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    Transaction Services (TS) is one of ING WB core business lines. We offer a suite of WB products and services to corporate and institutional clients. We are a significant contributor to the growth and profitability of the WB. Our strategy is aimed at ensuring that we continue to support sustained growth for the WB by delivering competitive and relevant TS...

  • Product manager/Customer Journey Expert

    3 dagen geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    Who are we?At ING, we aim to become the best mobile-led bank on the continent. The Tribe Digital & Customer Interactions is responsible for further developing all digital interactions with customers. Our goal: to provide every customer and prospect the right content, product, and service at the right time. At ING we are promoting diversity and want to make...

  • Customer Journey Expert Consumer Cards

    1 week geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    At ING we have bold ambitions to improve the digital experience for our customers while empowering people's financial health. At the same time, we want to make a positive contribution to the society and the world we live in. The Customer Journey Expert (product manager) takes ownership and improves our payment products and processes with a for this vacancy a...

  • Customer Journey Expert Iv

    2 dagen geleden

    Amsterdam, Nederland ING Voltijd

    Transaction Services (TS) is one of ING WB core business lines. We offer a suite of WB products and services to corporate and institutional clients. We are a significant contributor to the growth and profitability of the WB. Our strategy is aimed at ensuring that we continue to support sustained growth for the WB by delivering competitive and relevant TS...

  • Customer Journey Expert Consumer Cards

    3 weken geleden

    Amsterdam, Nederland ING Voltijd

    At ING we have bold ambitions to improve the digital experience for our customers while empowering people’s financial health. At the same time, we want to make a positive contribution to the society and the world we live in. The Customer Journey Expert (product manager) takes ownership and improves our payment products and processes with a for this...

  • Customer Journey Expert Representation management: design and delivery of customer data services for global use

    3 dagen geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    Customer Journey Expert Representation management: design and delivery of customer data services for global use (bridging 'Business' & 'Tech') (GJA Role Customer Journey Expert - Universal IV)Are you up for the challenge?The MissionOur tribe Global Customer Data Management (GCDM) contributes to the ING strategy by delivering customer data services which can...

  • Customer Journey Expert

    1 week geleden

    Amsterdam, Nederland ING Voltijd

    We are looking for an ambitious and pragmatic team player to strengthen our team of Customer Journey Experts. The Team As Customer Journey Expert you will be part of the team that drives change and is the connection between the IT world of Financial Markets and the Trading Risk Management area. The team is part of the Financial Risk Trading Risk...

  • Customer Journey Expert Representation management: design and delivery of customer data services for global use

    5 dagen geleden

    Amsterdam, Nederland ING Voltijd

    Customer Journey Expert Representation management: design and delivery of customer data services for global use (bridging ‘Business’ & ‘Tech’) (GJA Role Customer Journey Expert - Universal IV) Are you up for the challenge? The Mission Our tribe Global Customer Data Management (GCDM) contributes to the ING strategy by delivering customer...

  • Customer Journey Expert Representation management: design and delivery of customer data services for global use

    3 dagen geleden

    Amsterdam, Nederland ING Voltijd

    Customer Journey Expert Representation management: design and delivery of customer data services for global use (bridging ‘Business’ & ‘Tech’) (GJA Role Customer Journey Expert - Universal IV)Are you up for the challenge?The MissionOur tribe Global Customer Data Management (GCDM) contributes to the ING strategy by delivering customer data services...

  • Customer Journey Expert IV

    3 dagen geleden

    Amsterdam, Nederland ING Voltijd

    Transaction Services (TS) is one of ING WB core business lines. We offer a suite of WB products and services to corporate and institutional clients. We are a significant contributor to the growth and profitability of the WB. Our strategy is aimed at ensuring that we continue to support sustained growth for the WB by delivering competitive and relevant TS...

  • Technical Customer Support Specialist

    1 week geleden

    Amsterdam, Nederland Foleon Voltijd

    Are you ready to make some history?!Foleon is a leading content creation platform providing business teams with a fast and scalable way to produce highly-engaging content experiences that bring a new level of intelligence to their customer journeys.Foleon is based in Amsterdam and New York and serves more than 1,200 global B2B brands.We value people who are...

  • Technical Customer Support | German

    3 weken geleden

    Amsterdam, Nederland Undutchables Voltijd

    What will you do?As a Technical Customer Support you form the link between international customers on the one hand and the internal after-sales organization and other internal stakeholders on the othe What will you do?As a Technical Customer Support you form the link between international customers on the one hand and the internal after-sales organization...

  • Technical Customer Support German

    2 weken geleden

    Amsterdam, Nederland Undutchables Voltijd

    What will you do?As a Technical Customer Support you form the link between international customers on the one hand and the internal after-sales organization and other internal stakeholders on th What will you do?As a Technical Customer Support you form the link between international customers on the one hand and the internal after-sales organization and...

  • Technical Customer Support | German

    2 weken geleden

    Amsterdam, Nederland Undutchables Voltijd

    What will you do?As a Technical Customer Support you form the link between international customers on the one hand and the internal after-sales organization and other internal stakeholders on th What will you do?As a Technical Customer Support you form the link between international customers on the one hand and the internal after-sales organization and...

  • Customer service expert

    2 weken geleden

    Amsterdam, Nederland SUSA flexibel studentenwerk MKT108 Voltijd

    Customer service expert bij KnabBij SUSA weten we dat jij meer bent dan alleen student. Als customer service expert bij Knab ben jij student én raadgever! In deze studentenbaan sta jij altijd klaar voor alle klanten: een echte bijbaan waarmee je jezelf optimaal kunt ontwikkelen. Check snel de vacature en ga via SUSA aan de slag bij Knab!Wat ga je doen?Als...

  • Junior Technical Support Specialist

    2 weken geleden

    Amsterdam, Nederland Convious Voltijd

    Convious is looking for a Junior Technical Support Specialist to join our team in the Amsterdam office! One of the crucial points for our growth is the quality of service we provide to our customers and the extra mile we go. As a Technical Support Specialist, you will make sure that our operations run smoothly by providing first...