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Our Technical Support Consultants are the direct line between IDEXX and our customers. This is why they are so crucial to achieving our Purpose. This role is best suited for organized, passionate communicators who will strive to help veterinarians, veterinary technicians, and animal healthcare diagnostic professionals keep our pets healthy. You also must be customer oriented and have some experience within a customer support environment, with a  natural affinity for technology.
As the first point of contact between IDEXX and our customers, our support professionals are vitally important.
In their roles, they develop deep and meaningful relationships with our customers, offering solutions to meet their unique needs. Every interaction with a customer allows us to demonstrate the power of diagnostics that helps veterinary practices â and the pets under their care â thrive.
In this RoleÂ
- You will be supporting all IDEXX in House instruments (biochemistry, hematology, endocrinology and more). You will be provided a specific training at your arrival and during your career path within IDEXX.
- Support consists of answering customer questions, explaining products and services, instructing in use of equipment, coordinating and assisting with equipment installations, configuring computer system hardware or software, troubleshooting and repairing system, database or data communication issues. Â
- Determines customer needs, researches and provides solutions, coordinating with other team members as needed. Â
- Ensures ongoing customer satisfaction and continuing strong customer relationships.
- Collaborate with multiple departments (advance customer support team.) to articulate different pro-active solutions.
- You get to contribute to the well-being of pets and the reassurance of their owners through this dynamic role, with lots of troubleshooting and challenges.
What You Will Need to SucceedÂ
- You have a natural affinity for helping customers, youâre self-motivated, stress-resistant, and have an empathetic nature.Â
- You will be mainly helping clients based in Spain, therefore, you will need to speak Spanish fluently. This role also requires that you are fluent in English.
- You have a willingness to learn and it helps if you are experienced in a technically related field, preferably within a veterinary practice, laboratory setting, and/or contact center environment. Networking and/or software support is a plus.
- Strong written and verbal communication skills in one of the languages above; strong interpersonal skills with the ability to establish rapport quickly
- Strong organizational skills, especially in a multi-tasking environment
- You are available full-time.Â
- Only candidates living already in the Netherlands will be considered.
Why IDEXX
Weâre proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. ⯠At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.Â
Letâs pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBT individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
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