Customer Support Agent
3 maanden geleden
This position in Abbott Diagnostics Customer Services and Support team is responsible to provide accurate and timely assistance, technical information and advice regarding ADD products and services before, during, and after a transaction ( customer call or email) to maintain and improve the organization's customer relationships.
The ideal candidate will have excellent problem solving and communication skills. This position will require significant interaction customers. Other competencies, such as the ability to work in team-oriented environments, adaptability and high initiative, are also critical.
Multiple language knowledge is essential.
Language level needs to be suitable for customer exchange and technical troubleshooting activities. English (All trainings, documentation and ticketing are done in English)
plus at least one preferably two other language with fluent level
Language needed: French, German or Italian, Portuguese, Spanish
Communicate with customers (via phone, email or online discussion boards) to answer their enquiries, understand and answer their technical question, assess their needs. Able to understand hardware, software and reagents issues.
Apply established procedures, use appropriate tools and systems to solve technical problems through case management and follow-up on the status of outstanding cases.
Record accurately information in the appropriate system and make sure to follow up with the “Off hours” team and specific country team.
This team will specifically work in the “Off hours” support center that will be based in Hoofddorp – The Netherlands
Shift duties are done 80% at home and 20% at the office.
Additional responsibilities include:
Promoting the technical expertise of support personnel
Serving as a liaison to the ‘day shift’ support teams
Core Job Responsibilities
Responsible for implementing and maintaining the effectiveness of the quality system.
The “Off hours” support agents will play the following roles:
Customers Phone support and documentation for: ADD Architect, Alinity, Hematology products and solutions ( Automation TBD )
Work with cross-functional teams to propose, recommend and provide resolution to issues.
Level I & II support for customer’s problem resolution
Quality of support and Customers satisfaction will be measured through tNPS and specific customer interviews ( rNPS)
Minimum Experience / Training Required
Minimum of 1 year in a Customer Relation/Support
Qualified applicants will be experienced in providing level 1 and level 2 support and making technical recommendations to ensure customer issues are resolved.
Clinical laboratory experience is a plus
-
Customer Support Team Manager
1 maand geleden
Hoofddorp, Noord-Holland, Nederland Basic Fit International B.V. VoltijdAbout This RoleWe are seeking an experienced Customer Support Team Lead to join our team at Basic-Fit International B.V. In this role, you will be responsible for leading a team of customer support agents, providing guidance and support to ensure exceptional customer experiences.Key Responsibilities:Lead and manage a team of customer support agentsDevelop...
-
Special Services Support agent
7 maanden geleden
Hoofddorp, Nederland Speedlink VoltijdSpecial Services Support agentSpeedlink is looking for candidates for their Special Services team. You will be responsible for a timely and accurate processing of information into relevant systems. This in order to enable perfect invoices on time, reduce order to cash and purchase to pay lead time across all customers segments and lines of businesses. With...
-
Customer Service Agent
6 maanden geleden
Hoofddorp, Nederland Speedlink VoltijdCustomer Service AgentFor our Customer Service department we are looking for an experienced Customer Service Agent. As a Customer Service Agent you are responsible for the proper management of logistical flows. You are in direct contact with our (international) customers, colleagues and suppliers, where the satisfaction of our customer always comes...
-
Customer Support Intercom French
6 maanden geleden
Hoofddorp, Nederland Basic-Fit VoltijdWould you like to be the first point of contact for our members via the intercom system at our headquarters in Hoofddorp? Are you able to help members directly with their questions or problems? Do you enjoy ensuring safety by being the eyes and ears for our clubs from a distance? Do you like working morning-, evening-, and nightshifts **(16 - 36 hours per...
-
Customer Support Intercom French
2 maanden geleden
Hoofddorp, Nederland Basic Fit International B.V. VoltijdWould you like to be the first point of contact for our members via the intercom system at our headquarters in Hoofddorp? Are you able to help members directly with their questions or problems? Do you enjoy ensuring safety by being the eyes and ears for our clubs from a distance? Do you like working morning-, evening-, and nightshifts (36 hours per week)?...
-
Team Lead Customer Support
1 maand geleden
Hoofddorp, Nederland Basic Fit International B.V. VoltijdTeam Lead Customer Support (24/7) Are you an experienced leader with a passion for customer satisfaction and team management? As a Team Lead Customer Support for Central Operations, you will be the driving force behind the performance of our Intercom Support team. In this role, you will work alongside your team in a 24/7 environment, coordinating, coaching,...
-
Customer Support Intercom Agent
6 maanden geleden
Hoofddorp, Nederland Basic-Fit VoltijdLijkt het jou leuk om het eerste aanspreekpunt te zijn voor onze leden via het intercom systeem op onze klantenservice afdeling en direct het lid te kunnen helpen met de vraag of het probleem? Waarborg jij graag de veiligheid door op afstand de ogen en oren te zijn voor onze clubs? Lees dan snel verder! Wij zijn namelijk op zoek naar enthousiaste Part-time...
-
Manager Customer Support
2 maanden geleden
Hoofddorp, Nederland Fokker Services Group VoltijdAs our Customer Support Manager of Material Services, you are responsible for the daily management of a team of Customer Support Representatives located in different facilities and countries. You will assume accountability for work delegated to your team-members to ensure performance in accordance with service level towards the customer. You drive...
-
Customer Support Representative
2 maanden geleden
Hoofddorp, Nederland Fokker Services Group Voltijd**Wat ga je doen?**: The Role As a Customer Support Representative, you are responsible for the operational management of a portfolio of customer accounts, consisting of a mix of Airliners, governments and 3rd party traders or shops. Within the Hoofddorp Material Services customer support team the biggest goal is to deliver customer spares orders on time...
-
Global Customer Support Specialist
3 weken geleden
Hoofddorp, Noord-Holland, Nederland IDEXX VoltijdAbout the RoleWe are seeking an experienced and multilingual Global Customer Support Specialist to join our team in Europe. As a key member of our customer support department, you will be responsible for providing exceptional service to our customers and partners across the region.Job DescriptionIn this role, you will work closely with our sales team,...
-
Customer Support Consultant
4 weken geleden
Hoofddorp, Nederland IDEXX VoltijdIn this position, you will provide order processing and customer support to our customers and partners in Europe who are ordering IDEXX Water; Livestock, Poultry and Dairy; and OPTI (WLO) products and solutions. Our customer support professionals develop deep and meaningful relationships with our customers, offering solutions to meet their unique needs and...
-
Technical Support Specialist
4 weken geleden
Hoofddorp, Noord-Holland, Nederland Abbott VoltijdThis role is part of the Abbott Diagnostics Customer Services and Support team, responsible for delivering exceptional technical assistance, guidance, and problem-solving expertise to customers across various regions.Key responsibilities include providing accurate and timely support through multiple communication channels, collaborating with cross-functional...
-
Manager Customer Support
2 weken geleden
De Hoek, Hoofddorp, Nederland WFS PRO BV VoltijdAs our Customer Support Manager of Material Services, you are responsible for the daily management of a team of Customer Support Representatives located in different facilities and countries. You will assume accountability for work delegated to your team-members to ensure performance in accordance with service level towards the customer. You drive...
-
Customer Support Specialist
4 dagen geleden
Hoofddorp, Noord-Holland, Nederland Independent Recruiters VoltijdWij zijn op zoek naar een professional die zichzelf kan ontwikkelen in de rol van CUSTOMER SUPPORT SPECIALIST.Overzicht van de organisatieWe zoeken een medewerker voor het Nederlandse kantoor van een internationale Reverse Supply Chain Provider.Het bedrijf staat bekend om zijn innovatieve en pro-actieve aanpak, waarbij de focus ligt op de...
-
Customer Service Representative
3 maanden geleden
Hoofddorp, Nederland Cencora Voltijd- What you will be doing - #INDWC Ll-Hybrid Job Summary - Customer Service Representative - Pharmaceutical Logistics We're hiring a Customer Service Representative to join our Customer Service team in The Netherlands. Address: Diamantlaan 14, 2132 WV Hoofddorp, Netherlands We offer an exciting and dynamic place to work with lots of room to work...
-
Customer Service Representative
3 maanden geleden
Hoofddorp, Nederland Cencora Voltijd**What you will be doing**: **#INDWC**: **#Ll-Hybrid**: ***: **Job Summary -**: **Customer Service Representative - Pharmaceutical Logistics**: ***: **We're hiring a Customer Service Representative to join our Customer Service team in The Netherlands.**: ***: **Address:**:Diamantlaan 14, 2132 WV Hoofddorp, Netherlands**: ***: **We offer an exciting and...
-
Technical Support Specialist
4 weken geleden
Hoofddorp, Noord-Holland, Nederland Abbott VoltijdThis is a unique opportunity to join the Abbott Diagnostics Customer Services and Support team as a Technical Support Specialist. The successful candidate will be responsible for providing technical assistance and advice regarding ADD products and services, ensuring accurate and timely support to maintain and improve customer relationships.The ideal...
-
Customer Service Specialist
6 maanden geleden
Hoofddorp, Nederland Scotch & Soda VoltijdCompany Overview: Founded in 1998, United Legwear & Apparel Co. (ULAC) is a global designer, manufacturer, and distributor of apparel, legwear, bodywear, bags, backpacks, headwear, and accessories. As a joint venture partner of PUMA North America and licensee of various renowned brands such as Hurley, Skechers, Ted Baker, Scotch & Soda and more, ULAC...
-
Customer Support Manager Position
3 weken geleden
Hoofddorp, Noord-Holland, Nederland Fokker Services Group VoltijdEstablish a successful career at Fokker Services Group, a pioneer in aircraft maintenance and advancement.About the CompanyFokker Services Group is a global player with over a hundred years of experience, innovation, knowledge, and expertise. We foster a welcoming culture that encourages collaboration and development, making us more than just colleagues –...
-
Teamlead Customer Support
3 dagen geleden
Hoofddorp, Nederland Betaselect VoltijdWord Teamleaid Customer Support ontwikkel je leiderschapsvaardigheden en til dit team naar een hoger niveau met innovatieve oplossingen. Solliciteer nu en maak deel uit van een dynamisch, wereldwijd opererend bedrijf! **Jouw verantwoordelijkheden**: Als Teamleider ben je verantwoordelijk voor het aansturen van een internationaal team van 18 FTE, verspreid...