Interim Customer Management Manager
6 dagen geleden
Key Responsibilities:
* Manage the team's performance at a total team and individual employee level. Being responsible for the end to end people management (recruit, develop, coach and retain talent) and evaluating their performance;
* Ensure the execution of our Customer Service policies, embracing uniform way of working and optimize the contribution of CMO role in customer connectivity teams
* Manage and build strong relation with (in and external) stakeholders;
* So the team is able to translate deals made by sales into our internal organization, by cooperating with various departments (Demand planning, Order Fulfillment, Quality Specialists, Product Management, etc.);
* Ensure a continuous improvement mindset and culture;
* To identify improvement areas within End to End order to cash processes, forecasting, customer complaints and contract management and lead/execute associated projects;
* Ensure the team manages customer masterdata in a timely, accurate and complete way and drive key user model/ownership;
* Develop and promote use of relevant (digital) tools to support Sales & Operational processes;
* Striving for best-in-class performance towards our customers and delivering our Service performance goals.
The total Customer Management Team consists of X employees, split in two segments, with various background and nationalities.
As a team we aim to reach the best results for our company with a result driven mentality where fun is an important factor as well.
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