Customer Relations Manager
8 uur geleden
We are seeking a highly skilled and experienced Customer Relations Manager to join our team at IKEA Amersfoort. As a key member of our commercial team, you will be responsible for building and retaining long-lasting relationships with our customers, ensuring that their expectations are met throughout their shopping experience.
Key Responsibilities- Build and retain relationships with new and existing customers, ensuring their expectations are met throughout their shopping experience.
- Work in partnership with all business functions in the store to deliver a seamless and consistent customer experience.
- Drive a customer-focused culture, promoting an easy buying experience and encouraging customers to give feedback on their experience.
- Lead the customer engagement activities, ensuring shopping at IKEA is a fun and enjoyable experience.
- Optimize waiting times and actively involve other functions to support a positive shopping experience.
- Proven experience in customer relations and loyalty management.
- Strong analytical and numerical skills, with the ability to translate customer insights into clear tactics.
- Entrepreneurial spirit and passion for IKEA's vision, culture, and values.
- Ability to inspire, coach, and lead change across all functions.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
We offer a competitive salary, 13th month and 8% holiday pay, collective bonus scheme, and travel costs reimbursement. We also provide opportunities for professional growth and development, as well as a fun and dynamic work environment.
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