Customer Success Manager
1 week geleden
What We're All About
Do you ever strive to improve each time? It's this drive that fuels us daily. Our atmosphere of exploration and creativity enables us to establish deep relationships with our clients, leading to real industry transformation. This is what brought us here - and what will continue to drive our future.
At Quantexa, you will find a balance of independence and support, allowing you to shape a career aligned with your aspirations. With 41% of our team coming from diverse backgrounds, speaking over 20 languages, we strive to create a sense of belonging for all.
We're moving forward, towards the future. We welcome you to join us.
The Opportunity
Customer Success plays a crucial role at Quantexa, focusing on enhancing customer outcomes and maximizing the value of our technology.
We are seeking a Customer Success Manager with expertise in financial crime, fraud, or master data management to oversee a portfolio of 2-3 clients. Your responsibility as the Customer Success Manager will be to establish yourself as a trusted advisor to the customers, collaborating with them to shape a roadmap for ongoing value from Quantexa and identifying potential opportunities for expanding our product in their organizations.
This is a high-level position that demands strong advisory skills.
What You'll Do
- Develop consultative and trusted relationships with clients.
- Collaborate with customers to define and achieve business objectives using the Quantexa platform.
- Create an environment conducive to upselling and recognize growth possibilities.
- Lead planning sessions to ensure clients fully leverage Quantexa's value.
- Ensure client expectations and value realization are met.
- Organize best practice sessions to drive user adoption and utilization of Quantexa.
- Conduct quarterly business reviews and check-in points with key clients.
- Identify and target expert service engagements to drive customer outcomes.
- Gather client feedback to advocate for our clients internally.
- Ensure customer retention with Quantexa.
Requirements
What You'll Bring
- 5-10 years of experience in Consulting, Customer Success, Account Management, Presales, or client-facing roles.
- Ability to comprehend business challenges and collaborate with customers to define roadmaps.
- Expertise in AML, Fraud, or MDM technologies or sectors.
- Capability to partner with dispersed teams to deliver the best of Quantexa to our clients.
- Proficiency in handling challenging situations effectively.
- Strategic and analytical thinking skills transitioning between strategy and detail when necessary.
- Comfortable in a fast-paced scale-up environment.
- Ability to influence customers and guide them through a journey.
The ideal candidate would have:
- Experience in financial services, fraud, or financial investigation.
- Familiarity with change management methodologies such as Prosci.
- Experience in big data and complex IT initiatives.
Benefits
Our Perks and Quirks
What sets you apart will enable you to reach your full potential, thrive, and enjoy your work, while being acknowledged and rewarded through our diverse benefits:
- Competitive salary
- 25 days holiday, national holidays + birthday off
- 700€ per month car allowance
- 120€ per month towards private healthcare
- Pension plan through Centraal Beheer PPI with a contribution match
- Long-term illness coverage
- Life Insurance through Centraal Beheer PPI at 3x basic salary
Our Mission
We have a single mission - to facilitate business growth, simplify data, and contribute to a better world. We are not a startup, but we are a gathering of enthusiastic minds tackling complexities and assisting our clients and communities. One culture, comprising many, all moving towards the future.
It's All About You
Quantexa values diversity and inclusivity, striving to establish a work environment where everyone is respected and valued. We seek individuals who are enthusiastic about their work and share our ethics.
Qualified applicants will be considered regardless of race, color, religion, nationality, gender, age, disability, or veteran status. If you are an inquisitive, compassionate, genuine individual looking to challenge limits, we want to hear from you.
Equity in pay across departments is vital to our compensation strategy. Grade levels and salary ranges are determined based on interviews, experience, education, and market data alignment.
Quantexa is committed to offering reasonable accommodations in our recruitment processes. If you need support, please inform our Talent Acquisition Team.
Start. Don't Stop - Apply.
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