Huidige banen gerelateerd aan Contract & Service Manager - Omnichannel Platforms - Amsterdam, Noord-Holland - ING

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    2 weken geleden


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Contract & Service Manager - Omnichannel Platforms

4 maanden geleden


Amsterdam, Noord-Holland, Nederland ING Voltijd

At ING we have bold ambitions to improve the digital experience for our customers while empowering people's financial health. At the same time, we want to make a positive contribution to the society and the world we live in.

To support all business lines in over 40 countries around the world in these bold ambitions, ING is building global services which can be used by all business lines in these countries.

Within our Tribe Digital, Assisted channels & Customer Interactions we are responsible for building, maintaining and operating 4 important global services:

OneApp: ING's mobile App foundationOneWeb: ING's web foundationIRIS: ING's global employee portalCC 2.0: ING's Customer Communication services As an ING global service provider with already more than 10 ING service receivers (ING countries), and still growing, we need to professionalize our contract and service management. The Contract and Service Manager has a couple of main focus areas: Contract managementService managementRisk ManagementFinancial Management As Contract and Service Manager you will be responsible for: Communication and (service) reporting towards our (internal) service receivers;Organize service review meetings with ING internal service receivers;Organize service review meetings with internal and external supcontractorsContract management (operational & tooling)Supporting the overall governance of the contract;Risk management and compliance;Support Financial management (forecasting, charging, linking pin) We offer you a great (international) work environment, with room for growth, we'll listen to your ideas, offer you flexibility (e.g. WFH/office), fun events and great primary and secondary benefits. So, if you are communicative, customer oriented, strong with processes, affinity with technology, finance, risk, legal and you like to go beyond your comfort zone, we are looking for you How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you'll stay curious. Keep learning. Take on responsibility. In return, we'll back you to develop into an even more awesome version of yourself.

You are full of energy, passionate and eager to learnFocused on working together to be successfulTake initiative, responsibility and have an end-to-end ownership mindsetSupport contract owners during creation and extending contracts with internal and external subcontractorsCapable of supporting the contract management functionDay to day contract and service management on behalf of contract and service ownersManage relationships with service receivers, teams, management and internal and external subcontractorsStrong analytical skillsYour education and backgroundAt least Bachelor's degree, you have a strong affinity with Contract and Service Management (strong with processes, communicative & customer oriented)Good understanding, written and verbal in EnglishRewards and benefits

We want to make sure that it's possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at

The benefits of working with us at ING include:

A salary tailored to your qualities and experience 24-27 vacation days depending on contractPension scheme13th month salaryIndividual Savings Contribution (BIS), 3.5% of your gross annual salary8% Holiday paymentHybrid working to blend home working for focus and office working for collaboration and co-creationPersonal growth and challenging work with endless possibilitiesAn informal working environment with innovative colleagues

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what's possible and at the same time ensure you work with integrity and hold the customer's interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.

Questions?

Contact the recruiter attached to the advertisement for more information. Want to apply directly? Please upload your CV and motivation letter by clicking the "Apply" button.

Please note, multiple interview steps involving various business stakeholders will be part of the selection process.