Assistant Manager Digital Operations, eCom Europe

4 weken geleden

Amsterdam, Noord-Holland, Nederland adidas Voltijd

Join adidas Europe and shape the future For over 75 years, our European heritage has been a fusion of culture and innovation, driving global sports trends. Our offices, from Herzogenaurach to London, Berlin, Amsterdam, Warsaw, Athens, Milan, Manchester and Paris, are centers of creativity and collaboration. We aim to be Europe's best sports brand, seeking pioneers and visionaries to join our bold journey. At adidas, you're not just getting a job; you're invited to make a global impact, joining a team that values creativity, courage and innovation. Are you ready to be part of our journey?

Purpose & Overall Relevance for the Organization:

As an Assistant Manager Digital Operations, eCom Europe in the Digital Operations team, you will work in a highly dynamic environment bringing a blended set of skills across business and tech to bridge teams and provide expertise to varied audiences. Your responsibility will cover a full order cycle in dedicated EU markets: operational delivery across platform and order management, monitoring and support for post order operations.

Key Responsibilities:

Platform Operations

  • Constant monitoring and regular reporting business and platform operations KPIs in upper-funnel and lower-funnel (error rates, ATC, CVR, P2O)
  • Monitor, coordinate and escalate with Digital Service Managers for platform incidents and problems resolution and relay communications to relevant stakeholders
  • Support in managing ecommerce data across all the different platforms (inventory, product data and pricing etc.), support the accuracy and consistency of the data as per business requirements
  • Interface with external partners to ensure data consistency and expected consumer experience

Order Management & Post Order Operations

  • Constant monitoring and regular reporting order management and post order operations KPIs (order processing, cancellation rate, return rate)
  • Monitor, coordinate and escalate with Delivery Hub Service Managers for ticket resolution and relay communications to relevant stakeholders
  • Reports preparation and data analysis related to order management and post order operations to identify trends, inefficiencies, and areas for improvement.
  • Control the end-to-end order flow within the OMS, manage and solve stuck orders
  • Customer Service support for daily order processing, operational payment and refund topics, complains investigation
  • Ensure SCM collaboration and escalations
  • Assure on-time returns process, e.g. in orders creation and returns reconciliation, to safeguard speed of refunds to consumers

Project Management

  • Support operationally focused projects or enhancement requests with our local & global teams

Key Relationships:

  • Local Teams - Supply Chain, Customer Service, Brand Activation, Digital Visual Merchandising, Analytics, internal Operations team
  • Global Teams - Digital Brand Commerce, Global IT, EMEA Delivery Hub Service Management, Digital Sales Solutions
  • External Teams - External vendors

Knowledge, Skills and Abilities:

  • Good presentation and communication (verbal and written) skills across different levels within a global organization.
  • Self-motivated, approachable and quick to adopt new learnings.
  • Analytical mind-set and innovative thinker - continuous enhancement of Data Driven approaches to operations is a key goal for our team.
  • Assertive mind-set with strong perspectives to identify gaps and drive improvement in the area
  • Comfortable with managing multiple threads and topics.
  • Passionate about problem solving and digging into details.
  • Enjoys bringing structure and clarity to chaos.
  • Comfortable working independently towards common goals and agreed deadlines.
  • Unphased by working in a dynamic environment where change can be constant

Requisite Education and Experience / Minimum Qualifications:

  • College/University degree from an accredited institution in Computer Science or Business/Marketing or equivalent combination of education and experience.
  • 1-2 years of eCommerce / Retail / APP experience, preferably within an operations role.
  • Foundational understanding of the eCom architectural landscape on a high level.
  • Good understanding of technical issue management and incident management practices.
  • Foundational experience of payment as a plus
  • Hands on experience with e-commerce solutions (Salesforce Commerce Cloud, Global-E as a plus), Order Management systems (IBM Sterling as a plus), Incident Management tools (Jira, Aspen)
  • Knowledge of web analytics tools (Adobe Analytics), log analysis and management tools (Kibana/Elastic).

  • Digital Commerce Manager

    4 dagen geleden

    Amsterdam, Noord-Holland, Nederland Adidas Voltijd

    About the Role:This is a key position within the Adidas Digital Commerce team, responsible for driving the growth of our live partner businesses within Gated Outlet accounts and other selected marketplaces.Key Responsibilities:Execute the Partner Program platform proposition in Europe for respective accounts, including ranging strategy, forecasting...

  • Platform Trading Operations Manager

    4 dagen geleden

    Amsterdam, Noord-Holland, Nederland Adidas Voltijd

    Purpose & Overall Relevance for the Organization: This position is designed to enhance the development of the Partner Program (marketplace business model), serving as a vital sales channel for our Digital Partner Commerce (DPC) operations across Europe. The Platform Trading Operations Manager will play a crucial role in fostering the expansion of our...

  • Digital Commerce Leader

    4 dagen geleden

    Amsterdam, Noord-Holland, Nederland Adidas Voltijd

    About the RoleWe are seeking a highly skilled and experienced Senior Platform Trading Manager to join our team at Adidas. As a key member of our Digital Commerce team, you will be responsible for leading and driving the growth of our live partner businesses within Gated Outlet accounts and other selected marketplaces.Key ResponsibilitiesLead and Drive...

  • Operations Assistant Manager

    4 dagen geleden

    Amsterdam, Noord-Holland, Nederland Corecruitment Voltijd

    About the RoleWe are seeking a highly motivated and experienced Operations Assistant Manager to join our team at Corecruitment. As a key member of our operations team, you will play a crucial role in supporting the successful execution of all operations.Key ResponsibilitiesSupport the operations manager on day-to-day operations, ensuring seamless execution...

  • Hotel Operations Assistant

    4 dagen geleden

    Amsterdam, Noord-Holland, Nederland Park Plaza Voltijd

    Job SummaryWe are seeking a highly motivated and enthusiastic individual to join our team as a Rooms Division Management Assistant Intern. As a key member of our operations team, you will be responsible for supporting the General Manager in the execution of managerial duties and gaining valuable insights into the hotel industry.Key ResponsibilitiesAssist the...

  • Digital Analytics Manager

    5 dagen geleden

    Amsterdam, Noord-Holland, Nederland Adidas Voltijd

    Job SummaryWe are seeking a highly skilled Digital Analytics Manager to join our team at Adidas. As a key member of our Consumer Insights team, you will be responsible for driving valuable business decisions through innovative data analysis and visualization.About the RoleIn this role, you will have the opportunity to dive deep into our Consumer Sciences...

  • Assistant Store Manager

    4 dagen geleden

    Amsterdam, Noord-Holland, Nederland Salomon Voltijd

    About the RoleWe are seeking a highly motivated and experienced Assistant Store Manager to join our team at Salomon. As a key member of our retail operations team, you will play a crucial role in supporting the Store Manager with daily operations, ensuring the store meets its sales targets and maintains operational excellence.Key ResponsibilitiesCustomer...

  • Platform Trading Manager

    4 dagen geleden

    Amsterdam, Noord-Holland, Nederland Adidas Voltijd

    Purpose & Overall Relevance for the Organization: This position is designed to enhance the development of the Partner Program, a marketplace business model that serves as a sales channel for our Digital Partner Commerce (DPC) operations across Europe. The Platform Trading Manager will play a crucial role in fostering the growth of our active partner...

  • Assistant Manager

    4 dagen geleden

    Amsterdam, Noord-Holland, Nederland Levi Strauss & Co Voltijd

    Job SummaryAs an Assistant Store Manager at Levi Strauss & Co., you will have the opportunity to work in a dynamic environment where innovation and teamwork are highly valued. You will be representing the brand image and values, while working closely with the Store Manager to effectively manage the store's operations and team.Key ResponsibilitiesSupport the...

  • E-commerce Growth Strategist

    4 dagen geleden

    Amsterdam, Noord-Holland, Nederland Adidas Voltijd

    About the RoleWe are seeking a highly skilled and experienced Senior Platform Trading Manager to join our team at Adidas. As a key member of our Digital Commerce team, you will be responsible for driving the growth of our live partner businesses within Gated Outlet accounts and other selected marketplaces.Key ResponsibilitiesLead and drive the digital...

  • Senior Manager Consumer Experience TEMP

    1 maand geleden

    Amsterdam, Noord-Holland, Nederland adidas Voltijd

    Role & Responsibilities:Support the Partner Development Director in driving the digital development of the defined Key Account webshops across Europe, seeking to optimize our brand representation, consumer experience & ultimately growing net sales & market share.Work with Global DPC & key European stakeholders to identify and address opportunities to drive...

  • Wholesale Operations Excellence Manager

    4 dagen geleden

    Amsterdam, Noord-Holland, Nederland Adidas Voltijd

    At adidas, we are driven by the belief that "Through Sport, we have the power to change lives". To achieve this, we must foster direct connections with our consumers, and leveraging Digital is essential to expedite this journey. Wholesale Operations Excellence Manager Purpose & Overall Significance for the Organization: Recognizing the vital role of...

  • Hotel Operations Assistant

    4 dagen geleden

    Amsterdam, Noord-Holland, Nederland Park Plaza Vondelpark Voltijd

    About the RoleWe are seeking a highly motivated and enthusiastic individual to join our team as a Rooms Division Management Assistant Intern at Park Plaza Vondelpark. As a key member of our front office team, you will be responsible for providing exceptional customer service and supporting the operational department heads in their management tasks.Key...

  • Wholesale Operations Excellence Manager

    4 dagen geleden

    Amsterdam, Noord-Holland, Nederland Adidas Voltijd

    At adidas, we are driven by the belief that "Through Sport, we have the power to change lives". To truly make a difference, we must foster direct connections with our consumers, and the most effective way to expedite this journey is through Digital transformation. Wholesale Operations Excellence Manager Purpose & Overall Significance for the Organization: In...

  • Assistant Breakfast Operations Manager

    4 dagen geleden

    Amsterdam, Noord-Holland, Nederland Anantara Voltijd

    Job OverviewWe are seeking a highly motivated and experienced Assistant Breakfast Manager to join our team at Anantara. As a key member of our hospitality team, you will be responsible for leading and motivating our breakfast team to deliver exceptional service and seamless operations in our Winter Garden restaurant.Main ResponsibilitiesSupervise and train...

  • E-Commerce Strategy Manager

    4 dagen geleden

    Amsterdam, Noord-Holland, Nederland Adidas Voltijd

    About the Role:We are seeking a highly skilled and experienced Senior Manager Consumer Experience to join our team at Adidas. As a key member of our Digital Commerce team, you will play a critical role in driving the digital development of our key account webshops across Europe.Key Responsibilities:Support the Partner Development Director in driving the...

  • Management Assistant Intern

    4 dagen geleden

    Amsterdam, Noord-Holland, Nederland artotel Voltijd

    About the RoleWe are seeking a highly motivated and enthusiastic Management Assistant Intern to join our team at art'otel Amsterdam. As a Management Assistant Intern, you will have the opportunity to gain valuable experience in the execution of managerial duties and be closely involved in the daily operations of our General Manager.Key ResponsibilitiesAssist...

  • Operations Manager

    4 dagen geleden

    Amsterdam, Noord-Holland, Nederland Stryker European Operations Limited - Dutch Branch Office Voltijd

    Job SummaryWe are seeking a highly skilled Commercial Supply Chain Manager to join our team at Stryker European Operations Limited - Dutch Branch Office. As a key member of our Commercial Operations team, you will play a crucial role in ensuring the smooth flow of products from our suppliers to our customers in Europe.Key ResponsibilitiesDevelop and maintain...

  • HR Operations Assistant

    5 dagen geleden

    Amsterdam, Noord-Holland, Nederland Just Eat Takeaway Voltijd

    About the Role:HR Operations AssistantWe are seeking a highly organized and detail-oriented HR Operations Assistant to support our HR department's daily activities. Key responsibilities include updating employee records and HR systems, responding to employee inquiries through our ticketing system, and contributing to various projects. If you're interested in...

  • Assistant Maintenance Manager

    1 maand geleden

    Amsterdam, Noord-Holland, Nederland COREcruitment Voltijd

    Contract: 1-year fixed term, with the potential for an indefinite contract thereafterAssistant Maintenance Manager, Amsterdam, A'¬3,000 - A'¬3,500 per monthA prestigious hotel in the heart of Amsterdam is seeking an Assistant Maintenance Manager to ensure the seamless operation and maintenance of our luxury property. This role is ideal for a candidate with...