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Insights Program Analyst, Ring
4 maanden geleden
Join a collaborative team of product experts dedicated to developing innovative home security solutions that improve the lives of millions. In this role, you'll work cross-functionally with stakeholders in product, engineering, program management, logistics, business intelligence, and go-to-market to support the successful launch of new Ring consumer products, features, and services.
As an Insights Program Analyst, you will be the critical link between our products and customers. You'll engage directly with participants in Alpha, Beta, and Delta testing programs, reviewing and analyzing their feedback to identify key trends and issues. Your quantitative analysis and detailed reports will inform product improvements and drive engineering priorities. You'll also proactively communicate with testers to encourage participation, survey responses, and feature usage throughout each testing cycle.
We're looking for someone passionate about creating the best possible customer experience. You'll thrive in a fast-paced, metric-driven environment and won't hesitate to take ownership and push solutions of discovered issues. Strong analytical abilities are a must, as is the capacity to synthesize qualitative feedback and spot patterns in complex data. Previous experience troubleshooting consumer electronics or software is preferred. Additionally, impeccable writing skills will allow you to clearly document processes and instructions.
Join our team to launch products customers love by ensuring our test programs deliver actionable insights
Key job responsibilities
- Provide technical, product, and program support in multiple Alpha, Beta, and Delta Programs at a given time.
- Manage participant issues and feedback through various channels; this includes our testing platform, email, and direct message.
- Utilize querying skills to identify and assess diverse metrics for uncovering issue root causes and creating rich reports.
- Identify, aggregate, and report on product trends discovered within the testing programs.
- Write quantitative and qualitative reports on product opportunities to various stakeholder groups.
- Report, escalate, and advise on product issues to various stakeholder groups; including Program Management, Product Management, and Engineering.
- Manage all escalated issues by tracking and gathering required information for engineering team to expeditiously resolve before release.
- Engage testing participants throughout the Trial Program by driving additional feedback, survey responses, and device setup.
- Triage, test, and validate products under development to identify functional and user experience opportunities.
About the team
Ring Trial Support & Analysis Team guarantee our testing participants receive exceptional support while validating products, features, and services from Ring. We act as the voice of participants during execution of a Program, from start to finish; and are the last line of defense to ensure a product, feature, or service is ready for launch. Analysts are ambassadors for the product and most importantly our customers.
Basic Qualifications
- Bachelor's degree or equivalent
- Experience defining requirements and using data and metrics to draw business insights
- Experience in Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau
- Experience making business recommendations and influencing stakeholders
- Experience with SQL
- Experience with technical troubleshooting, triaging, aggregating trends, and reporting.
Preferred Qualifications
- Experience with data visualization using Tableau, Quicksight, or similar tools
- Experience partnering with executive-level leaders to identifying and solving business issues
- Experience designing, planning, and executing User Acceptance, A/B, Alpha, or Beta Testing.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ) to know more about how we collect, use and transfer the personal data of our candidates.
