Meer informatie Instorten

Senior Customer Service Representative

3 maanden geleden

Maastricht, Nederland Mercedes-Benz Voltijd
We are the Mercedes-Benz Customer Assistance Center Maastricht. Years of experience and our strong focus on customer centricity has given us expertise to steer and develop global Customer Contact Centers (CCC) around the world.  We belong to the Mercedes-Benz Global Customer Service & Parts division and collaborate closely with other departments and divisions to create the best customer journey.

With an international team of over 1000 colleagues we work to create the ultimate customer experience not only for the drivers of our vehicles but in support of the retail and logistics organizations.
WE CARE for customers, they are part of our DNA. The functionWhat is your role?

Beginning on September 1st, 2024, the Van dedicated Team will be a newly formed team providing B2B second-line support for customers with Vans in six different languages (Dutch, French, Italian, Spanish, English and German).

Using your proactive nature and problem-solver mentality, you will oversee and manage Road Side Assistance situations for our commercial Van customers. To reduce the amount of time vehicles are out of service, you'll be actively managing escalations and overseeing both Roadside Assistance and the related visits to the workshop.

During this process you are always providing transparency and keeping our commercial Van customers up to date about their vehicle repair status. You provide the customer with the best long-term satisfaction possible in a timely, effective and accurate manner along their Road Side Assistance experience.

To make sure that the parts delivery is coordinated as quickly as possible, you assist CAC Operations and workshops (e.g by involving a parts expert). You are responsible for engaging technical specialists from different departments within our Mercedes-Benz organization to offer diagnosis and repair guidance to relevant parties, such as workshops.

Your responsibility also includes organizing priority treatment for appropriate replacement vehicles. You're keeping up contacts with both customers and internal contact partners at Mercedes-Benz. RequirementsWho are you?
  • Prior experience in a customer service or similar role (preferably in a contact center environment)
  • Excellent Dutch & English language skills (verbal/written)
  • Knowledge of 1 of the other supported languages is beneficial
  • Proficiency in using customer support software and CRM systems
  • Pro-active attitude and troubleshooting mindset
  • Empathic, maintaining relationships and seeking for customer satisfaction
  • Taking decisions and creating solutions when facing complex cases/situations
  • Ability to work independently as well as collaboratively within a team
  • Thinking ‘out of the box’ and an ‘always finding a solution’ attitude
  • Open to relocate to the area of Maastricht, The Netherlands
  • Availability to start as of the 1st of September      
 We offerWhat do we offer?
  • Multicultural, dynamic and international working environment
  • Working hours: Monday – Friday 08:30 – 17:00
  • Salary based on 40 hours/week: 2885 gross (net: approx. 2370)
  • An extensive initial training of up to 3 months
  • A tailor-made individual development plan
  • 200 vacation hours (based on full-time employment)
  • Holiday allowance: 8% of annual salary
  • Competitive performance-based salary growth
  • Company result oriented bonuses
  • Lucrative relocation package that covers your travel and living expenses for the first six weeks
  • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
  • Collective health insurance at discounted rates
  • Non-contributory Pension plan
 The procedure#BePartOfUs
Is this the right job for you? Then upload your application documents including CV and letter of motivation in English via the link. 

For data protection reasons, we do not accept applications by e-mail. Please use the link provided for your application.

We hebben andere actuele vacatures op dit gebied die je hieronder kunt vinden

  • Customer Service Representative

    3 maanden geleden

    Maastricht, Limburg, Nederland Randstad Voltijd

    Ben jij een ervaren Customer Service Representative en klaar voor een nieuwe (tijdelijke) uitdaging? Wil jij jouw ervaring en internationale ondersteuning inzetten binnen dit Customer Service team? Lees dan snel verderwat bieden wij jouGoed salaris gebaseerd o.b.v. ervaring Internationale werkgever Dynamische functiewie ben jijJij bent een ervaren Customer...

  • Customer Service Representative

    2 maanden geleden

    Maastricht Airport, Nederland DSV Voltijd

    Time Type: Full Time Move forward as a Customer Service Representative at DSV in Maastricht-AirportAre you looking for a challenge with responsibility and room for your own creativity? Do you possess the right administrative and planning technical knowledge and a high level of customer responsibility? You get it doneAs a customer service representative, you...

  • Customer service representative

    3 maanden geleden

    Maastricht, Nederland RandStad Voltijd

    As a customer service representative you're responsible for all (prospective) customers. You handleadministrative tasks and act in a supportive role for your colleagues.You are the link between customer and organization.what we offerMaastricht, The NetherlandsGood SalaryNegotiable hoursCustomer ServiceFlexible contractInternational environmentwho are youYou...

  • Customer service representative

    2 maanden geleden

    Maastricht, Nederland RandStad Voltijd

    As a customer service representative you're responsible for all (prospective) customers. You handleadministrative tasks and act in a supportive role for your colleagues.You are the link between customer and organization.what we offerMaastricht, The NetherlandsGood SalaryNegotiable hoursCustomer ServiceFlexible contractInternational environmentwho are youYou...

  • Customer service representative

    3 maanden geleden

    Maastricht, Limburg, Limburg, Nederland Randstad Nederland Voltijd

    As a customer service representative you're responsible for all (prospective) customers. You handleadministrative tasks and act in a supportive role for your colleagues.You are the link between customer and organization.what we offerMaastricht, The Netherland

  • Customer service representative

    3 maanden geleden

    Maastricht, Nederland Randstad Voltijd

    As a customer service representative you're responsible for all (prospective) customers. You handleadministrative tasks and act in a supportive role for your colleagues.You are the link between customer and organization. what we offer Maastricht, The Netherlands Good Salary Negotiable hours Customer Service Flexible contract International...

  • Customer Service Representative

    2 maanden geleden

    Maastricht Aachen Airport, Nederland Flexibility Limburg Voltijd

    As a **Customer Service Representative (distributor account specialist)** you are responsible for providing customer service support to distributors and Sales Representatives, ensuring that the customer needs are met or exceeded. The company is a rapidly growing global leader in the medical devices industry located near Maastricht - Airport. **Tasks and...

  • Customer service representative German

    3 maanden geleden

    MAASTRICHT, LI, Limburg, Nederland Randstad Nederland Voltijd

    For the TEV+ (Top End Vehicle) team at the Mercedes-Benz Customer Assistance Center we are looking for a new customer service representative! The TEV+ department at Mercedes supports top end vehicles such as EQE, EQS, S-Class, SL, GLS and G-Class.what we offerMercedes-Be

  • Customer service representative

    3 maanden geleden

    Maastricht, Nederland randstad Voltijd

    FunctieomschrijvingAs a customer service representative you'reresponsible for all (prospective) customers. You handleadministrative tasks and act in a supportive role for yourcolleagues.You are the link betweencustomer and organization.what weofferMaastricht, TheNetherlandsGoodSalaryNegotiablehoursCustomerServiceFlexiblecontractInternationalenvironmentwho...

  • Customer Service Representative

    2 maanden geleden

    Maastricht, Nederland SD Worx Voltijd

    Ben jij op zoek naar een veelzijdige en uitdagende baan waarbij je werkt een optimale klantbeleving? Lees dan snel verder!Fenzi AGT is een expert in het creëren van glasverfpasta's en geleidende inkten, speciaal ontworpen voor de glas- en keramiekindustrie. Hun producten zijn verweven in de alledaagse objecten die je dagelijks tegenkomt. Van auto's tot...

  • Customer service representative German

    2 maanden geleden

    Maastricht, Nederland RandStad Voltijd

    For the TEV+ (Top End Vehicle) team at the Mercedes-Benz Customer Assistance Center we are looking for a new customer service representative! The TEV+ department at Mercedes supports top end vehicles such as EQE, EQS, S-Class, SL, GLS and G-Class.what we offerMercedes-Benz contractStarting salary of €2885 a month gross (40h)Individual development...

  • Customer service representative German

    3 maanden geleden

    Maastricht, Nederland randstad Voltijd

    FunctieomschrijvingFor the TEV+ (Top End Vehicle) team at theMercedes-Benz Customer Assistance Center we are looking for a newcustomer service representative! The TEV+ department at Mercedessupports top end vehicles such as EQE, EQS, S-Class, SL, GLS andG-Class.what we offerMercedes-BenzcontractStarting salary of €2885 a month gross(40h)Individual...

  • Call Center Service Representative, Maastricht

    2 weken geleden

    Maastricht, Limburg, Limburg, Nederland Adecco Voltijd

    Are you looking for a dynamic role where you can make a difference for our customers every day? Join our team as a Customer Service Representative at Bayer.Your Responsibilities:Answering inbound calls from customers and prospects.Making outbound ca

  • Call Center Service Representative, Maastricht

    2 weken geleden

    Maastricht, Nederland Adecco Voltijd

    Are you looking for a dynamic role where you can make a difference for our customers every day? Join our team as a Customer Service Representative at Bayer.As a Customer Service Representative, you will handle incoming and outgoing calls within our call center. You will play a crucial role in enhancing customer satisfaction and retention by providing...

  • Customer Service Representative

    2 dagen geleden

    Maastricht Airport, Nederland TN Netherlands Werk op afstand Freelance Voltijd

    BedrijfsomschrijvingDHL Nederland, gevestigd op Maastricht Airport, is een toonaangevende speler in de logistieke sector. Als onderdeel van DHL Global Forwarding bieden we innovatieve en betrouwbare luchtvrachtoplossingen aan klanten wereldwijd. Ons ervaren team staat bekend om zijn klantgerichtheid en expertise in logistiek, waarbij we streven naar de...

  • Customer Service Representative

    1 dag geleden

    Maastricht Airport, Nederland TN Netherlands Voltijd

    BedrijfsomschrijvingDHL Nederland, gevestigd op Maastricht Airport, is een toonaangevende speler in de logistieke sector. Als onderdeel van DHL Global Forwarding bieden we innovatieve en betrouwbare luchtvrachtoplossingen aan klanten wereldwijd. Ons ervaren team staat bekend om zijn klantgerichtheid en expertise in logistiek, waarbij we streven naar de...

  • Customer Service Representative

    4 weken geleden

    Maastricht Airport, Nederland Olympia Voltijd

    BedrijfsomschrijvingDHL Nederland, gevestigd op Maastricht Airport, is een toonaangevende speler in de logistieke sector. Als onderdeel van DHL Global Forwarding bieden we innovatieve en betrouwbare luchtvrachtoplossingen aan klanten wereldwijd. Ons ervaren team staat bekend om zijn klantgerichtheid en expertise in logistiek, waarbij we streven naar de...

  • Customer Service Representative

    3 weken geleden

    Maastricht-Airport, Nederland Olympia Voltijd

    Vacaturebeschrijving Heb jij graag een belangrijke rol in het logistieke proces van een groot luchtvaartbedrijf? Houd je van variatie in je werk en kun je goed omgaan met verschillende taken tegelijkertijd? Reageer nu!Als Customer Service Medewerker Luchtvracht ga je aan de slag op de afdeling Special Accounts op het vliegveld Maastricht-Aachen Airport,...

  • Customer Service Representative

    4 weken geleden

    Maastricht Airport, Nederland Olympia Voltijd

    BedrijfsomschrijvingDHL Nederland, gevestigd op Maastricht Airport, iseen toonaangevende speler in de logistieke sector. Als onderdeelvan DHL Global Forwarding bieden we innovatieve en betrouwbareluchtvrachtoplossingen aan klanten wereldwijd. Ons ervaren teamstaat bekend om zijn klantgerichtheid en expertise in logistiek,waarbij we streven naar de hoogste...

  • Senior Customer Service Representative

    3 maanden geleden

    Maastricht, Nederland Mercedes-Benz Voltijd

    We are the Mercedes-Benz Customer Assistance Center Maastricht. Years of experience and our strong focus on customer centricity has given us expertise to steer and develop global Customer Contact Centers (CCC) around the world.  We belong to the Mercedes-Benz Global Customer Service & Parts division and collaborate closely with other departments and...