Front Desk Agent
2 weken geleden
Room Mate Hotels () is van origine een Spaanse hotelketen met 2 hotels in Nederland (Amsterdam en Rotterdam) en 26 hotels in Spanje, Italie, Turkije, Mexico en Amerika. Wij geloven dat overnachten bij een vriend de beste manier van reizen is, en willen dit gevoel aan onze gasten overbrengen. We groeien snel en zijn binnen niet afzienbare tijd vertegenwoordigd in alle wereldsteden
In Nederland heeft Room Mate 2 hotels geopend, namelijk in Amsterdam (Aitana, 285 kamers) en in Rotterdam (Bruno, 217 kamers). Beide hotels beschikken over moderne kamers, state of the art meeting faciliteiten, gratis wifi en onderscheiden zich door vele design elementen en geweldige locaties. Daarnaast zijn wij erg trots op dat wat ons écht bijzonder maakt, namelijk onze medewerkers, of onze "Roomies".
Aitana zoekt een fulltime Front Desk Agent die zorgt draagt voor de tevredenheid van haar gasten, en hen geweldige service verleent gedurende hun verblijf.
Je belangrijkste taken zijn
- In- en uitchecken van hotelgasten
- Gasten van Aitana de best mogelijk ervaring bezorgen
- Aannemen van reserveringen
- Informatie voorziening aan hotelgasten en bezoekers
- Reserveringen maken voor excursies / restaurants e.d
- Het coordineren van gastverzoeken en wensen met diverse afdelingen
- Klachten ombuigen in een positieve ervaring
- Zorgen voor hoog niveau van gasttevredenheid
- Je werkt in Ochtend/Avond en Nacht diensten
Wat ga je ons bieden
Vriendelijkheid, humor, plezier in het leven, positiviteit, jouw blik op de wereld. Kortom, jezelf
We zien graag sollicitanten met de volgende eigenschappen
- Energieke en positieve persoonlijkheid
- Spreekt goed Engels en liefst andere talen
- Excellente service verlenen zit in je bloed
- Trots halen uit fantastische service en blije gasten
- Stressbestendig en zelfstandig
- Flexibel
- Woont in Amsterdam of directe omgeving
Ervaring in de Hotellerie is niet verplicht maar wel erg handig. Echter als jij de juiste persoonlijkheid hebt kunnen wij je alles verder leren
Wat gaan we jou bieden
De kans om in een van de meest bijzondere en dynamische hotels in Amsterdam te werken, in een internationaal en jong team, met volop ruimte voor jouw inbreng en ontwikkeling. Daarnaast:
- Beloning volgens CAO Horeca groep 5 (€ 2298 tot € 2537) op basis van ervaring
- Reiskostenvergoeding tot €150,- netto per maand
- 20% Nachttoeslag
- Deelname aan onze bonus programma's (upselling, walk-in)
- Naast 25 vakantie dagen ook 9 dagen vrij als compensatie voor feestdagen
- Een extra week vakantie
- Personeelstarieven in onze hotels
- De mogelijkheid om gratis Spaanse les te volgen
- Gratis fitness in de hotel gym en bij Squash City
- Collectieve zorgverzekering
- Kortingsregelingen bij partner bedrijven
- Uitstekende carriere mogelijkheden
Om te solliciteren ontvangen we graag je motivatie en CV (in het Engels) voorzien van een recente pasfoto.
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