Customer Operations
3 weken geleden
During the initial phase of the assignment, this individual will assist the Customer Operations team with operational and order management tasks, along with broader operational responsibilities.
In the latter phase, they will step in for a logistics coordinator, taking on logistical duties as well as overarching logistical tasks.
Description
Your Customer Operations responsibilities will include:
- Managing and maintaining sales orders
- Monitoring order allocation
- Supporting fellow Customer Operations team members
- Serving as a point of contact for sales teams and other departments
- Handling quality issues
- Overseeing deliveries and returns
- Monitoring invoicing processes
- Tracking the monthly budget and taking necessary actions
Your Logistics responsibilities will include:
- Coordinating with our 3PL partner to resolve issues
- Overseeing standard operating procedures, including international logistics
- Serving as the point of contact for logistics-related inquiries and concerns
- Planning, monitoring, and verifying all outbound deliveries while tracking logistics partners' delivery performance
- Monitoring purchase orders and managing inbound deliveries, including returns
- Processing inbound goods in the ERP system and ensuring all relevant import documentation is collected and communicated internally
- Collaborating with our 3PL partner to manage warehouse capacity and ensure shipments leave on schedule per agreed KPIs
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