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People Service Manager
4 maanden geleden
Are you ready to support space exploration as a People Service Manager? We have an opportunity for you to join our team in the Netherlands. If you’re enthusiastic about entering the thrilling realm of space and becoming an essential member of our team, we would love to hear from you.
Responsibilities:
Reporting to Operations Director or Contract Manager, the appointed candidate will undertake the following:
- Employment engagement by ensuring regular My-catchup, training and development plan in line with professional and personal growth, recognition, communication and ensuring Serco values are followed.
- Manage the day-to-day operations with our employees located on the client site. Act as an interface between the client and our employees when needed.
- Monitor, control, and support service delivery; ensuring systems, methodologies and procedures are in place and followed.
- Monitor all contractual KPIs on a regular basis, propose and implement the improved ways we report and monitor them.
- Drive internal and client review meetings covering performance and quality of the support delivered to the client.
- Provide regular and accurate management reporting on the Service performance.
- To develop and maintain a network of relationships with the customers in order to anticipate and meet customers existing and future needs.
- Understand the overall Serco Europe Growth strategy, interlock and collaborate with European colleagues to achieve business goals.
- Quality assurance, environment, health and safety on the assigned contracts.
- Leading customer service excellence and a continuous improvement culture.
- University degree, or proven ability to perform the tasks commensurate with such a formal academic qualification.
- People Management experience, preferably in the Space and/or Service industry
- Ability to manage and engage with people at a client side.
- Ability to influence internal and external stakeholders to deliver positive results.
- Excellent interpersonal skills.
- Conflict management experience/capability.
- Ability to work under pressure
- Ability to mediate and negotiate complex situation
- Ability to multitask.
- PC literacy, especially relevant Office 365 tools.
- Excellent command of English, with proven written ability. A working knowledge of Dutch language would be a strong advantage.
DE&I:Within Serco we believe there is a place here for everyone. Diversity & Inclusion at Serco is based on a culture where every voice is heard, and every employee feels valued. Working together as one team, we can enhance the experience of our people and teams, improve the value of our solutions to better serve the missions of our customers, and make a difference in our world. We are enthusiastic and passionate about our work which is infectious. We allow our employees to take responsibility for their work and promote a positive working culture.
What we offer:
- Competitive Salary.
- Comprehensive package of benefits offered by the company.
- Assistance with relocation can be provided, details available upon request.
- Engaging company events to foster team spirit.
- Company contribution towards a pension scheme.
About Serco:
Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the likes of ESA, CNES, EUMETSAT, EUSPA, ASI and NASA. We offer space capabilities across the full space lifecycle from satellite testing to Launch services, LEOP to spacecraft operations, space surveillance to data management, and supporting downstream application development. With over 55 years history in the space sector Serco is well placed to contribute to National strategies across Europe and the globe We work within the heart of the space sector so understand the challenges our customers face. When it comes to recruitment we are experts in sourcing the very best talent within space engineering, earth observation, satellite communications and cyber security. We have placed hundreds of people from post graduates through to C-suite executives into space agencies, satellite operators, manufacturers, system integrators, consultancies, earth observation/remote sensing, launch providers and much more.
