Innovation Lab Team Lead

3 maanden geleden


Amsterdam Centrum, Nederland Booking.com Voltijd

Role Description:
**INNOVATION LAB TEAM LEAD**

**Job Summary**

The Innovation Lab Team Lead encourages, provides focus and supports the team to achieve their goals.

Owns and drives the performance of the CS Innovation Specialists, providing leadership to a team of multi‐lingual, multi‐skilled agents and supports their development through mentor, training and guidance.

Works closely together with the other Innovation Lab TLs, the Lab Lead, the Service Integration Owners and several other collaborators, such as Recruitment, Planning, Site Lead, CSM, etc., and supports them in driving improvements and innovation across our business.

Forecasting and planning of resource allocation including how we scale our products/ services, depending on business need support demand, aligned with Business Roadmap, with proactive decision making.

**Key Responsibilities**
- Seeks continuous improvement, providing feedback and proactively sharing standard processes
- Manages, supports and develops an engaged, Hard-working Team of CS Innovation Specialists
- Takes ownership for team results, being proactive and efficient in using all resources available to understand, supervise and drive performance
- Manages all operational activities for the team, such as the recruitment and onboarding of new team members, collaborating closely with the relevant teams
- Ensures knowledge of team members (CS + product knowledge) is at accurate level
- Learns about the new products & services in development on a functional level
- Effectively manages change, knows how to handle periods of change and lead a team through this by displaying motivating and encouraging behaviors
- Crafts a safe and open team environment where regular and constructive feedback is encouraged
- Understands development needs and provide support to team members, using their excellent mentor skills
- Acts as a role model for things we value and procedures and ensures the team understands and adheres to them

**Requirements of special knowledge/skills**
- Minimum 2 years relevant experience in a Team Leader position
- Skilled in people development, mentoring and providing feedback
- Partner management skills
- Capacity to lead and empower, with communication and interpersonal skills
- Ability to understand and analyze statistical information
- Great prioritization, planning and project management skills
- Ability to work under pressure, make decisions and operate in a fast-paced environment, with multiple and conflicting priorities
- Dedicated to the delivery of service - solution and customer focused

**Benefits**
- Full-time, paid training to help you on your way to success.
- 29 Days of Holiday for you to do your own travel.
- Delicious catered lunches or dinners accessible at our office.
- A huge platform for learning and development.
- Performance-based anual bonuses.
- Health Insurance Discounts
- Contributory pension plan
- The opportunity to work with some of the brightest minds from all over the planet.
- Travel allowance on the days you come to the office.
- Hybrid way of working.


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