Customer Success Team Lead

6 maanden geleden

Amsterdam Centrum, Nederland Salonized Voltijd

**About the job**:
Salonized is a successfully growing SaaS company providing innovative solutions for the salon and spa industry. We're on a mission to empower salon owners and beauty professionals with cutting-edge software solutions that streamline operations, enhance customer experiences, and drive business growth.

Are you a skilled and energetic growth driver looking for a fun and dynamic team, where creativity, passion, and expertise converge to shape the future of the salon industry? Do you thrive in a results-oriented environment where you can directly impact revenue growth and customer satisfaction? If you're ready to be part of a vibrant, forward-thinking company that values innovation and values-driven collaboration, explore our exciting career opportunities at Salonized today. Let's redefine beauty together

We are searching for a highly motivated and results-oriented growth driver to lead our Customer Success team in alignment with our product-led growth strategy. In this role, you will directly win and manage key accounts while also leading a small team of Customer Success Specialists, playing a pivotal role in increasing customer acquisition and retention for Salonized, while ensuring that our customers are continuously delighted.

**How you will have an impact**:

- Lead a scalable customer success model for the Netherlands and other European regions, shaping a high-performance team.
- Manage 3-4 Customer Success Specialist that are responsible free trial to paid subscriber conversion, partnerships, onboarding and customer retention.
- Lead by example, winning and driving success for key accounts.
- Implement and optimize a customer success framework focused on maximizing customer lifetime value (CLTV).
- Proactively identify and address customer needs and challenges.
- Collaborate across the business to drive key customer success metrics, including churn rate, net promoter score (NPS), and customer lifetime value (CLTV).
- Collaborate with the product team to ensure features and functionality meet customer needs.
- Foster a culture of collaboration and continuous improvement within the team.
- Provide coaching and mentorship to team members to help them achieve their full potential.
- Develop and maintain strong relationships with other teams to ensure alignment and achieve company goals.

**You are a great fit if you have**:

- Minimum 5+ years of experience in customer success, preferably for an SMB SaaS solution.
- Fluent in English and Dutch is a must. German is a plus.
- Proven track record of driving market growth and lifetime value for an SMB SaaS platform or similar solution.
- Experience leading and managing a team.
- Strong knowledge of sales and productivity tools (CRM, Analytics, Forecasting)
- Excellent communication, presentation, and interpersonal skills.
- Data-driven and analytical mindset with a focus on metrics and reporting.
- Experience with market development and go-to-market strategies (a plus).
- Experience in the salon industry (a plus).
- Passion for Salonized's mission and the salon industry.

**What we offer**:

- A friendly & diverse work environment where everyone feels welcome and included
- A competitive salary based on your experience
- Free & delicious lunch every day in the office
- Career opportunities and strong stimulation of personal development
- MacBook, a Swapfiets (bike) in the city of your choice, and a museum card
- Regular (some call it frequent) dinners, drinks, and parties;
- A yearly retreat with the whole team (oh my);
- Monthly budget in Alleo (ex YourCampus) plus birthday gift.
- And to rest: 28 vacation days a year.

**What you can expect from our hiring process?**:

- Resume review: We check your resume to see if you’re a good fit.
- Video Screening: We get to know you a little better, and you us
- Interview: You'll speak with two team members about your background and previous experiences.
- Case: We'll test your abilities through a practical exercise.
- Offer: The Salonized team welcomes you

**About us**:
At Salonized, we are on a mission to make work beautiful for beauty professionals with our easy-to-use salon software. We believe we can transform the salon experience. Together with around 70 Salonizers, we work hard to create a phenomenal experience for our clients. With over 12.000 salons believing in us, we are the market leader in the Benelux. We are already expanding rapidly into new countries, and we’re not done yet. That’s where you come in.

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