Data Management Expert

3 weken geleden

Amsterdam, Nederland ING Voltijd

ING is rapidly transforming from a traditional bank into a next-generation digital bank, where everything revolves around data and smart data intelligence. There has never been a more interesting time to work at ING. Our huge source of customer data provides extremely valuable information. Adhering to regulatory requirements, we use that information to make a real difference for our customers, empowering them to stay a step ahead financially, in life and in business. Data helps us to develop products that are optimally tailored to customer needs, to make the right business decisions and to drive innovation. We are embarking on a data mesh journey where we are building world class data products that ensures data availability, common understanding of business terms, measured data quality, and issues are remediated, data is traceable and controlled in line with regulations: an ambitious implementation based on leading technology.

**The tribe Data Management NL**

Together with data owners and data stewards in the organisation, we ensure that data is defined, can be easily exchanged, the data quality is monitored, and the data lake is set up according to security and privacy standards. We capture data from all business lines, prepare, process, and deliver the data on need-to-know basis to important users like Finance, Risk, Investments, Mortgages, Analytics, ING Group and more. Our teams (product team) are located in The Netherlands and Romania and are working closely together with the Belgium Data Management tribe.

**Your Area - Service & Operations**

For our area service and operations, we are building data products to provide insights into the customer experience management, complaints registration and customer experience surveys on complaints management to enable the bank to deliver superlative customer experience to our retail customers and meeting with regulatory and compliance obligations. We intend a fundamental improvement in the data products so we can use all available data to deliver the customer experience that is most relevant, both for the customers and for ING.

For our area service and operations, we are building data products that support the mobile led strategy, help create more operational margins, improve Customer experience.

We are looking for an enthusiastic Data Management Expert with a passion for data, knowledge, and who has experience in a data driven environment, to take up to role of data management expert, and help us ensure that our data becomes optimally aligned with business and consumer requirements by a timely delivery of the right data.

**Roles and Responsibilities**

You work with all kinds of stakeholders for the squad:

- You align with the business stakeholders the scope of the data that needs to be delivered (System of Record to the data users), you facilitate and contribute to workshops with stakeholders (data stewards, data users, analysts, data engineers, etc.)
- Data Modelling: You model the data based on the consumers requirement and design conceptual & logical data models that serves the consumption demand.
- Data steward: you capture the requirements for data quality, data privacy and other relevant aspects of the data in the DataMart. You test the data on all those aspects, and you safeguard the consistency and quality of the data in the Datalake.
- Architects: Datalake design to and the implementation of new solutions is according to the target architecture
- Product Lead, engineers, and business: You pro-actively participate in the incident management process of the squad on what is the issue, defining the and together find a sustainable solution for resolution of the issue

As a tribe we work actively on improvement of our processes. As a Data Management Expert you participate actively in these initiatives. While people in our area are located in multiple countries, you will be based in Amsterdam, the Netherlands. Engineers in the team may be based in Bucharest (Romania), you are willing to work in a cross functional, cross border team of various skills.

**Your profile and skills**

Do you have a previous experience in data management and are you a great communicator? Are you familiar with the concepts such as product discovery, UX Design, prototyping, user testing, Master Data Management, Data Migrations, Data Governance? If so, we’d love to hear from you. Through your expertise of end-to-end data flows within a complex IT architectural landscape, you will define requirements, processes and controls that guarantee complete and correct data our of multiple data sources is available to different data consumers.

Having a passion for data and championing the principles behind data management is key to being successful in this role. Through your contribution, you will be enhancing the data management framework of the area service and operations and the data management tribe, while driving & influencing the global data policies across ING and its subsidiar

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