Customer Journey Expert Business Lending

6 maanden geleden

Amsterdam, Nederland ING Voltijd

Did you ever wondered how companies in the Netherlands do investments? ING Business Lending supports ten thousands of Dutch companies with lending products covering a total of around 60 billion of lending assets, so they can invest and grow their companies. While having lending assets, we also have collaterals and covenants in place to manage the risk of those lending assets. Are you the person to help optimize the management and monitoring of the collaterals and covenants supporting our clients while minimizing our risks?

We are looking for a Customer Journey Expert, to join our Product Management & Systems team. The team is responsible for the maintenance and development of products and covers for our NL Business Lending clients (SME’s, MidCorps, Private Banking clients). These products range from simple term loans and overdrafts to more complex and customized products. The covers system contains collaterals, covenants, and sustainability data.

This is a role in a complex environment with many internal and external stakeholders and where there is a lot of room to develop for somebody demonstrating a proactive, self-learning approach.

**Role and Responsibilities**:
As CJE you are delivering and developing with other CJE’s and IT engineers everything around covers as the center point between the market, clients, sales, and other internal parties such as Credit Risk, Finance, Compliance and IT. You will be part of the team working on the target covers management product for ING the Netherlands and migrating away from the current (legacy) Business Lending solution.

Project management, business analysis work and working with IT to really make it happen form an integral part of your daily operations. You will be responsible for:

- driving the delivery of the new target covers system (Feniks); defining and prioritizing requirements and get the migration done in close co-operation with other Tribes and stakeholders,
- communication around the migration towards stakeholders and users,
- taking ownership of risk management related to the migration,
- day to day handling of questions and requests related to the migration,
- identifying and resolving process / system improvements to enhance customer experience and team productivity,
- continuously liaising with involved stakeholders,
- contributing to our product management vision, plans and execution.

**Your work environment**:
The team is responsible for managing the system of record for all collaterals and covenants of Business Lending NL and in the end for whole Domestic Bank NL. Within the Product Management & Systems team you work together with multiple combined Business and IT teams focusing on our Collaterals and Account Engines. The market in which you will work is a professional and heavy regulated market. This requires continuous knowledge gathering and understanding of the market infrastructures and practices, developments, regulations etc. The teams operate from Amsterdam.

**Skills required**:
We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

You are an enthusiastic person with a can-do attitude. You drive to make impact and see real results. You are curious, eager to learn and like to work in an international team. You love to be challenged, and challenge others. Next to that you are analytical and not scared of handling regulatory regulations. But most of all you are passionate to combine your knowledge and everything you learn, see and hear into the best possible customer centric solution every day again.

Furthermore, you have:

- 3+ Years of experience in a banking environment.
- Background in finance, knowledge of and experience in business lending and specific the domain of covers, collaterals, and covenants is a plus
- Master’s degree (preferably in Business Administration, Finance or Economics).
- You are analytically strong and can structure complex problems. Furthermore, your analysis gives a clear view on potential for improvement and out-of-the-box thinking comes natural to you.
- Proactive and eager to (further) build up knowledge of the Business Lending products, collaterals, covenants, IT Landscape and market.
- You strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment.
- You are a naturally collaborative person who listens and invests in others to achieve common goals.
- You love to challenge the status quo and are eager to propose creative solutions to problems.
- You are solutions oriented, capable to explain complex topics in an understandable way.
- Strong focus on execution and delivery - getting things done mentality.
- You speak and write fluent Dutch and English and have current residency in the Netherlands.

**Rewards and benefits**:
We want to make sure that it’s possible for you to strik

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