Customer Service Agent Lynk

4 maanden geleden

Maastricht, Nederland Lynk & Co Customer Engagement Operation B.V. Voltijd

**Functieomschrijving**
Are you someone who knows how to make other people feel at ease? Whether it’s providing information, support and service to customers and clients. Going above-and-beyond for customers to create winning experiences. You love to do it. If that’s the case we have a job opportunity that might be exactly what you’re looking for Please read further to find out if we’re a match.

**Employment agency Manpower is looking for a customer service agent for Lynk & Co in Maastricht.**
- Providing accurate and timely information to address customer needs
- Investigating and resolving customer issues. Including product or service-related problems
- Collaborating with other departments to ensure prompt and effective resolution
- Developing a deep understanding of the products or services offered to effectively assist customers and provide relevant information
- Recording customer interactions, transactions, comments, and complaints in a clear and organized manner
- Maintaining accurate and up-to-date customer records
- Adhering to company policies and procedures while assisting customers
- Identifying opportunities to upsell or cross-sell additional products or services to meet customer needs
- Collaborating with other team members, departments, or supervisors to resolve complex issues and improve overall customer service processes

**This is what you get**
- Gross salary between €15.59 and €18.79 per hour
- Job ranging from 28 to 32 hours per week
- Travel cost reimbursement according to regulations of Lynk & Co
- Pension accrual through Manpower
- Access to more than 200 courses through the Manpower Academy

**Bedrijfsomschrijving**
The EC Advisor interacts with several departments, systems, and tools to solve, answer, and ultimately wow our customers. The advisor engages and solves first line interactions on the customer preferred time and channels, focusing on customer satisfaction, experience, quality, and efficiency.

**Working hours**
You will be working in three shifts in this position:
Morning shift: 10:00 AM - 3:00 PM
Day shift 12:00 AM - 5:00 PM
Evening shift 3:00 PM - 7:00 PM

**Functie-eisen**
- Minimum mbo four thinking
- and working level or working experience in similar customer facing support roles
- Ability to communicate in speech as well as writing in English
- Experience with customer engagement tools/systems and scheduling tools
- Basic understanding of product offerings to handle most queries
- Basic understanding of internal IT systems to perform day-to-day tasks
- Besides that, you’re a good listener, able to manage emotions and adjust your tone of voice to different situations. And organized, able to follow the schedule, and closing transactions according to process. You ensure that customers feel valued and understood during interactions._

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