Customer Service Employee
2 dagen geleden
**Summary of the role**
In the role of **Customer Service Employee** you will be in contact with customers, inform customers about status of orders, and enter quotes and orders in SAP.
As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.
**Role and Responsibilities**
- Enter quotes and orders in SAP.
- First contact to customers.
- Inform customers about status of orders.
- Handle warranty, return and credit requests
- Handle complaints (invoices, deliveries, etc)
- Take care of Nordson internal requests and all other incoming requests
- Proactive order follow up
**Skills and Qualifications**
- Minimum MBO+ - degree (commercial or logistics).
- General knowledge on business and work processes (supply chain).
- Relevant experience in a customer service related environment or a business environment is highly desired.
- Fluent **Dutch**language skills are required (writing and verbal)
- **English language** on a good level and any additional language would be a plus.
- Computer literate (basic knowledge of MS-Office).
- SAP and Material Resource Planning (MRP) system knowledge
- be customer focused
- have excellent communication skills
- be accurate
- being a team player
- embrace change and open to learn new things
- maintain a high degree of professionalism when dealing with customers and associates
- have a strong desire “to deliver on time”
- have a hands on and “let’s get it done” attitude
**Travel**
- No travel needed for the role.
**Benefits**
We offer a flexible work schedule, a comprehensive benefits package, and opportunities for growth and development. Our benefits do further include : Hybrid working; 13th month payment; 8% holiday allowance; pension plan; 25 vacation days + 6 ADV.
**About Nordson Packaging**
**Interested?**
Work Location: Hybrid remote in Maastricht
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