Customer Service Employee
6 dagen geleden
For our **Customer Services Team**, based in **Maastricht**, we are looking for an enthusiastic employee to join our team as:
**Customer Services Employee (M/F/d)**
**Duties and responsibilities include**:
- Enter quotes and orders in SAP.
- First contact to customers.
- Inform customers about status of orders.
- Handle warranty, return and credit requests
- Handle complaints (invoices, deliveries, etc)
- Take care of Nordson internal requests and all other incoming requests
- Proactive order follow up
**Knowledge required**
- Minimum MBO+ - degree (commercial or logistics).
- General knowledge on business and work processes (supply chain).
- Relevant experience in a customer service related environment or a business environment is highly desired.
- Fluent **French**language skills are required (writing and verbal)
- **English language**on a good level and any additional European language would be a plus.
- Computer literate (basic knowledge of MS-Office).
- SAP and Material Resource Planning (MRP) system knowledge is desired
**The employee should**:
- be customer focused
- have excellent communication skills
- be accurate
- being a team player
- embrace change and open to learn new things
- maintain a high degree of professionalism when dealing with customers and associates
- have a strong desire “to deliver on time”
- have a hands on and “let’s get it done” attitude
**Benefits**
We offer a flexible work schedule, a comprehensive benefits package, and opportunities for growth and development.
Our benefits do further include : Hybrid working; 13th month payment; 8% holiday allowance; pension plan; 25 vacation days + 6 ADV.
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