Customer Service Coordinator

6 maanden geleden

Maastricht, Nederland e-llis BV Voltijd

**Company Description**

e-llis Supply Chain Solutions is a non-asset based lead logistics provider based in Maastricht. We specialize in assisting multinationals in optimizing their supply chain. Our team of master logisticians and specialist consultants have a proven track record in designing, re-engineering, optimizing, and managing all aspects of logistics and supply chain needs. Our collaborative approach and world-leading supply chain technology platforms enable our clients to focus on their core business while we handle their logistics.

**Role Description**

This is a full-time hybrid role for a Customer Service Coordinator. The Customer Service Coordinator is responsible to support customers Barry Callebaut, Alpargatas, Stanley Black&Decker and Conforama. Thorough understanding of the client requirements and the way e-llis has ensured this within its system and the processes & tools used, is important. You need to follow up transports and make sure all necessary parties are informed in case there are discrepancies or deviations. You are the center of communication between stakeholders at e-llis, the customer and the carriers within the customer’s portfolio. Additionally, you search for continuous additional improvements, by trying to improve our current operational way of working, while being in close contact with the Operations and other departments as Engineering / IT / Administration.Focus for this job is to support our customer(s) in the best way possible.

While the primary location for this role is in Maastricht (The Netherlands), the ability to work from home is acceptable (2 days per week).

**Primary responsibilities**
- Create and maintain master data for all the customers.
- Be the customer’s main contact for all questions related to information about a delivery, loading or other possible logistic event(s).
- Follow up all loadings and deliveries, considering the specific requirements per customer.
- Follow up quality from status feedback/milestones from carriers.
- Maintain visibility on the e-llis web portal by controlling the carriers.
- Create non-conformity reports to inform customer about major issues and to be able to measure performance from carriers.
- Propose continuous improvements for the follow up process and booking process.
- Follow up logistic issues and claims with solutions to any operational abnormality.
- Support continuous logistic performance improvement plan (ad hoc tasks assigned).
- In agreement with customer accept and book extra costs in LP2 system.
- Create return transports

**Qualifications**
- Strong customer service, customer support, and customer experience skills
- Excellent communication skills
- Ability to prioritize and manage multiple tasks
- Attention to detail and problem-solving skills
- Experience in supply chain and logistics is a plus
- Bachelor's degree in Business or related field
- Very good knowledge of Microsoft Office
- English and Dutch fluent

**What do we offer**

A challenging and dynamic work environment where employees are responsible for their own decisions, in an informal teamwork atmosphere to achieve the best outcome for its customers every day. The opportunity to work with leading international customers in our portfolio.

Furthermore:

- Salary in line with the market
- 8% holiday allowance
- Commuting fee reimbursement and WFH allowance
- Pension fund 50% paid by the employer
- Extensive personal development opportunities
- 28 vacation days (over a full calendar year, otherwise calculated to ratio)
- Laptop
- Cool Christmas party

Soort dienstverband: Fulltime, Uitzicht op vast
Contractduur 12 maanden

Flexibele taalvereiste:

- Nederlands niet vereist

Rooster:

- ma-vr

Secundaire arbeidsvoorwaarden:

- Bedrijfsfeesten
- Kerstpakket
- Pensioen
- Reiskostenvergoeding
- Werk vanuit huis

Soorten aanvullende vergoedingen:

- Vakantiegeld

Taal:

- Engels (Vereist)
- Italiaans (Vereist)

Werklocatie: Fysiek

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