Customer Service Agent
6 maanden geleden
Job Description
As a Customer Service Agent, you will be working at the heart of our fast-paced fashion business, you will be the first point of contact for customers every day. You will learn all the basics of giving the best service to our customers and how to make them feel welcome & inspired.
Key responsibilities:
Answer calls, emails, and chats in Italian to assist our customers whenever they want information about their online orders, our web shop, our stores, or our products. Adapt your tone of voice based on our brand identity and the customer you are speaking with. Report our customers’ feedback to the relevant department because as a Customer Service Agent, you are the voice of our customers & thanks to you, we can make constant improvement.
Qualifications
Qualifications
We care more about personality than qualifications. Our team is as diverse as our customers. So be yourself & show your personality - Come in a maxi dress or shorts - Choose your own style.
What you will need to succeed:
Strong customer orientation & friendliness with people. Interest in fashion & technology. Excellent communication skills in Italian, both written & spoken (C1 level). Excellent computer skills; a good knowledge of Microsoft applications and/or SAP is a plus.
Additional Information
You can choose to work part-time or full-time, from 24 hours up to 35 hours per week on average. This is a position starting on the 23 of September. Apply by sending your CV in Italian as soon as possible, no later than the 6th of September. Due to data policies, we only accept applications through career page.
Benefits
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program .
In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.
Inclusion & Diversity
At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.
We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.
Company Description
H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M .
#LI-JK1
-
Customer Service Agent Lynk
4 maanden geleden
Maastricht, Nederland Lynk & Co Customer Engagement Operation B.V. Voltijd**Functieomschrijving** Are you someone who knows how to make other people feel at ease? Whether it’s providing information, support and service to customers and clients. Going above-and-beyond for customers to create winning experiences. You love to do it. If that’s the case we have a job opportunity that might be exactly what you’re looking for!...
-
Customer Service
4 maanden geleden
Maastricht, Nederland Enterprise Car Sharing & Rental Netherlands Voltijd**Customer Service & Sales Agent at Enterprise Car Sharing & Rental** Looking for a fun, dynamic job in an international environment? Hop on board with Enterprise Car Sharing & Rental, the largest car sharing and rental company in the world! By sharing our cars with as many customers as possible, we contribute to a world with less parking spaces and...
-
Customer Service Agent
6 maanden geleden
Maastricht, Nederland H&M Group VoltijdJob Description As a Customer Service Agent, you will be at the heart of our fast-paced fashion business, working as the first point of contact for customers every day. You will learn all the basics of giving the best service to our customers and how to make them feel welcome & inspired. Key responsibilities: Answer calls, emails, and chats in...
-
Customer Service Representative Customer Service
3 weken geleden
Maastricht, Nederland Mercedes-Benz Customer Assistance Center Maastricht VoltijdRecruiter **Francine Mckay** Company Information We are the Mercedes-Benz Customer Assistance Centre (CAC) Maastricht. Years of experience and our strong focus on customer centricity has given us expertise to steer and develop global customer contact centres (CCC) around the world. We belong to the Mercedes-Benz Global Customer Service & Parts division...
-
Customer Service Agent
6 maanden geleden
Maastricht, Nederland H&M Group VoltijdJob Description As a Customer Service Agent, you will be working at the heart of our fast-paced fashion business, you will be the first point of contact for customers every day. You will learn all the basics of giving the best service to our customers and how to make them feel welcome & inspired. Key responsibilities: Answer calls, emails, and...
-
Collection Agent
2 maanden geleden
Maastricht, Nederland VodafoneZiggo - Customer Service VoltijdTaken en verantwoordelijkhedenGaat dit over jou?Vaardigheden die je goed kunt gebruiken voor deze job.Je bent analytisch. Hoofd- of bijzaak? Dat verschil zie jij meteen. Je komt makkelijk tot de kern en houdt tegelijk het overzicht.Je bent in control. Doelen zijn er om behaald te worden, daar zorg jij wel voor. Je delegeert, houdt overzicht en plant...
-
Customer Service Representative Customer Advocacy Team French
2 weken geleden
Maastricht, Nederland Mercedes-Benz Customer Assistance Center Maastricht VoltijdRecruiter **Francine Mckay** Company Information We are the Mercedes-Benz Customer Assistance Center Maastricht. Years of experience and our strong focus on customer centricity has given us expertise to steer and develop global Customer Contact Centers (CCC) around the world. We belong to the Mercedes-Benz Global Customer Service & Parts division and...
-
Agent Customer Support
7 maanden geleden
Maastricht, Nederland DHL Voltijd**DHL Express - a company that connects people!**: What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world._Distinguished as No.1 World’s Best Workplace by Great Place to Work and Fortune Magazine_DHL Express is committed to maintaining an environment that...
-
Customer Service Ambassador in Europe
1 maand geleden
Maastricht, Limburg, Nederland Mercedes-Benz Customer Assistance Center Maastricht VoltijdAbout UsThe Mercedes-Benz Customer Assistance Center Maastricht is a global hub for customer-centric excellence. As a team player, you will be part of an international community that drives innovation and quality in customer service.OverviewWe are seeking an Italian-language Customer Service Representative to join our dynamic team in Maastricht. This role...
-
Customer Support Agent
3 maanden geleden
Maastricht, Nederland DTC Jobs VoltijdAt DTCjob.com, we're not yet another job board; we're a private community directly connected with over 200 hot DTC e-commerce companies. We're fundamentally working to build in-house teams for these companies by connecting top-tier talent to the right opportunity As you apply on DTCjob.com, you fill out one simple, one-time application form. From there, our...
-
Maastricht, Nederland Mercedes-Benz Customer Assistance Center Maastricht VoltijdRecruiter **Francine Mckay** Company Information We are the Mercedes-Benz Customer Assistance Center (CAC) Maastricht. Years of experience and our strong focus on customer centricity has given us expertise to steer and develop global Customer Contact Centers (CCC) around the world. We belong to the Mercedes-Benz Global Customer Service & Parts division...
-
Customer Service Representative
4 maanden geleden
Maastricht, Nederland Milliken and Company VoltijdFor our European customer service office of our Polartec brand, located in Maastricht, we are looking for a customer service representative to join our team. As a Customer Service Representative you are responsible for the order processing for our international clients and give administrative and sales support to the customer service and sales team. You are...
-
Customer Service Representative
4 maanden geleden
Maastricht, Nederland Milliken and Company VoltijdFor our European customer service office of our Polartec brand, located in Maastricht, we are looking for a customer service representative to join our team.As a Customer Service Representative you are responsible for the order processing for our international clients and give administrative and sales support to the customer service and sales team. You...
-
Customer Service Coordinator
6 maanden geleden
Maastricht, Nederland e-llis BV Voltijd**Company Description** e-llis Supply Chain Solutions is a non-asset based lead logistics provider based in Maastricht. We specialize in assisting multinationals in optimizing their supply chain. Our team of master logisticians and specialist consultants have a proven track record in designing, re-engineering, optimizing, and managing all aspects of...
-
Expert Agent Query Handling
4 maanden geleden
Maastricht, Nederland DHL Voltijd**DHL Express - a company that connects people!**: What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world. Distinguished as No.1 World’s Best Workplace by Great Place to Work and Fortune Magazine DHL Express is committed to maintaining an environment that...
-
Customer Service Representative
6 maanden geleden
Maastricht Airport, Nederland DSV VoltijdTime Type: Full Time Move forward as a Customer Service Representative at DSV in Maastricht-AirportAre you looking for a challenge with responsibility and room for your own creativity? Do you possess the right administrative and planning technical knowledge and a high level of customer responsibility? You get it doneAs a customer service representative, you...
-
Customer Service Representative
6 maanden geleden
Maastricht, Nederland SD Worx VoltijdBen jij op zoek naar een veelzijdige en uitdagende baan waarbij je werkt een optimale klantbeleving? Lees dan snel verder!Fenzi AGT is een expert in het creëren van glasverfpasta's en geleidende inkten, speciaal ontworpen voor de glas- en keramiekindustrie. Hun producten zijn verweven in de alledaagse objecten die je dagelijks tegenkomt. Van auto's tot...
-
Customer Service Representative
6 maanden geleden
Maastricht Aachen Airport, Nederland Flexibility Limburg VoltijdAs a **Customer Service Representative (distributor account specialist)** you are responsible for providing customer service support to distributors and Sales Representatives, ensuring that the customer needs are met or exceeded. The company is a rapidly growing global leader in the medical devices industry located near Maastricht - Airport. **Tasks and...
-
Housekeeping Agent
3 maanden geleden
Maastricht, Nederland Hotel Services Management B.V. Voltijd**Job description** We are looking for a Freelance / Part-Time Housekeeper with excellent cleanliness standards to attend to all areas of our facilities. The goal is to enhance customer experience by keeping our facilities clean and orderly. **Responsibilities** Clean and tidy all areas to the standard within time limits - Deliver excellent customer...
-
Customer Support and Service Specialist for Radiology
4 weken geleden
Maastricht, Limburg, Nederland Bayer VoltijdJob OverviewBayer, a leading player in the pharmaceuticals industry, is seeking a highly skilled Customer Support and Service Specialist to join its team in Maastricht. This exciting role offers a unique opportunity to work in a dynamic environment, providing exceptional customer service and support to internal and external customers worldwide.
