Customer Support Agent

3 maanden geleden

Maastricht, Nederland DTC Jobs Voltijd

At DTCjob.com, we're not yet another job board; we're a private community directly connected with over 200 hot DTC e-commerce companies. We're fundamentally working to build in-house teams for these companies by connecting top-tier talent to the right opportunity

As you apply on DTCjob.com, you fill out one simple, one-time application form. From there, our team takes over. We go through your application and, when we feel that you'll be a good fit, we hook you up directly with the company. You won't have to apply again or constantly dig through job postings; we handle everything to make sure your skills are aligned with the best opportunities. This might take from a few hours up to several weeks.

While we do not hire directly on behalf of ourselves, we work with leading DTC brands and agencies to ensure you find a position offering growth, job security, and an engaging work environment

Requirements

  • Customer Interaction: Respond to customer inquiries via phone, email, chat, or social media, delivering clear, accurate, and friendly communication.
  • Issue Resolution: Identify, troubleshoot, and resolve customer issues in a timely and effective manner.
  • Product/Service Guidance: Provide customers with accurate information about products, services, and policies.
  • Documentation: Log all customer interactions, feedback, and resolutions in the customer support system.
  • Escalation: Escalate complex or unresolved issues to the appropriate team or manager for further assistance.
  • Customer Education: Assist customers with the proper use of products/services and educate them on self-service options.
  • Feedback Gathering: Collect and report customer feedback to help improve product offerings and service processes.
  • Team Collaboration: Work with team members to ensure consistent and high-quality customer service.

Requirements:

  • Education: High school diploma or equivalent (Associate’s degree preferred).
  • Experience: Previous experience in customer service or a related role is a plus, but not required.
  • Skills:
    • Excellent verbal and written communication skills.
    • Strong problem-solving abilities and attention to detail.
    • Ability to work efficiently in a fast-paced environment.
    • Proficiency in using customer support software (e.g., Zendesk, Freshdesk) or willingness to learn.
    • Good time management and multitasking skills.
  • Personal Attributes: Empathy, patience, positive attitude, and customer-first mindset.

Benefits

- Extensive Network of +200 DTC Brands: Exposure to state-of-the-art strategies, tactics, and processes in the DTC space by our extensive network.

  

- Verified Companies: We verify each of our companies to ensure they are ready for a hire and can provide you with secure and legitimate opportunities.

- Secure Payments: We verify all of the payment arrangements through us to be secure so you don't have to risk getting scammed. + The average role we place is 30-40% higher in payments compared to those in the market.

- Direct Talent Matching: We handpick the best opportunities according to your profile and directly connect you with companies, cutting down the lengthy process of hunting for a job.


- Community & Networking: In placing, you will be part of a very exclusive community that will grant continued access to connections for limitless networking opportunities.

- Retention Program: Once placed, we go the extra step in making sure you retain the job and have long-term relationships with our clients for further growth and more.

Working with DTCjob.com will be more than just getting a job; it is like landing into an ecosystem that ensures your long-term success in the DTC world

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