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Customer Service Employee

3 maanden geleden

Maastricht, Nederland VONQ Voltijd
Job Description

For our Customer Services Team, based in Maastricht, we are looking for an enthusiastic employee to join our team as:

Customer Services Employee

We are committed to creating a diverse and inclusive workplace and we are looking for candidates who share that same commitment.  

Duties and responsibilities include:

  • Enter quotes and orders in SAP.

  • First contact to customers.

  • Inform customers about status of orders.

  • Handle warranty, return and credit requests

  • Handle complaints (invoices, deliveries, etc)

  • Take care of Nordson internal requests and all other incoming requests

  • Proactive order follow up

Knowledge required

  • Minimum MBO+ - degree (commercial or logistics).

  • General knowledge on business and work processes (supply chain).

  • Relevant experience in a customer service related environment or a business environment is highly desired.

  • Fluent Dutch language skills are required (writing and verbal)

  • English language on a good level and any additional language would be a plus.

  • Computer literate (basic knowledge of MS-Office).

  • SAP and Material Resource Planning (MRP) system knowledge

The employee should:

  • be customer focused

  • have excellent communication skills

  • be accurate

  • being a team player

  • embrace change and open to learn new things

  • maintain a high degree of professionalism when dealing with customers and associates

  • have a strong desire “to deliver on time”

  • have a hands on and “let’s get it done” attitude

Benefits 

We offer a flexible work schedule, a comprehensive benefits package, and opportunities for growth and development. 

Our benefits do further include : Hybrid working; 13th month payment; 8% holiday allowance; pension plan; 25 vacation days + 6 ADV.

We are committed to ensuring a fair and equitable interview process, and our recruitment process is designed to identify the best qualified candidates for the role. We are looking for candidates who have a passion for inclusion, diversity and equity, and the ability to contribute to a culture where all employees feel valued, respected, and included. 

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