Customer Service Employee
1 maand geleden
For our Customer Services Team, based in Maastricht, we are looking for an enthusiastic employee to join our team as:
Customer Services Employee
We are committed to creating a diverse and inclusive workplace and we are looking for candidates who share that same commitment.
Duties and responsibilities include:
* Enter quotes and orders in SAP.
* First contact to customers.
* Inform customers about status of orders.
* Handle warranty, return and credit requests
* Handle complaints (invoices, deliveries, etc)
* Take care of Nordson internal requests and all other incoming requests
* Proactive order follow up
Knowledge required
* Minimum MBO+ - degree (commercial or logistics).
* General knowledge on business and work processes (supply chain).
* Relevant experience in a customer service related environment or a business environment is highly desired.
* Fluent Dutch language skills are required (writing and verbal)
* English language on a good level and any additional language would be a plus.
* Computer literate (basic knowledge of MS-Office).
* SAP and Material Resource Planning (MRP) system knowledge
The employee should:
* be customer focused
* have excellent communication skills
* be accurate
* being a team player
* embrace change and open to learn new things
* maintain a high degree of professionalism when dealing with customers and associates
* have a strong desire "to deliver on time"
* have a hands on and "let's get it done" attitude
Benefits
We offer a flexible work schedule, a comprehensive benefits package, and opportunities for growth and development.
Our benefits do further include : Hybrid working; 13th month payment; 8% holiday allowance; pension plan; 25 vacation days + 6 ADV.
We are committed to ensuring a fair and equitable interview process, and our recruitment process is designed to identify the best qualified candidates for the role. We are looking for candidates who have a passion for inclusion, diversity and equity, and the ability to contribute to a culture where all employees feel valued, respected, and included.
#LI-AD2
#VONQ
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