Customer Care

2 dagen geleden

Maastricht, Nederland Flash BV Voltijd

**Job description**:

- Co-ordinate the customer order fulfilment process by identifying, recording and maintaining all appropriate customer, product and delivery information.
- Make tailor made solutions towards exciting and prospect customers by proposing solutions, taking Quality and pricing into account
- Organize shipments from A to Z and ensure a high level of quality at the best price
- Strict implementation of customer process
- Manage and coordinate activities of drivers and suppliers
- Service follow-up by indicating possible anomalies that may occur during the transport and find the best way to solve or limit the consequences
- Be an entrepreneur and communicate to the Branch Manager strategies to improve the quality of our service
- Develop and maintain long - term customer relationships by proactively managing customer expectations
- Handling incoming customer complaints
- Administration after the transport to prepare invoicing
- Identify sales leads, collecting and forwarding knowledge regarding potential new customers or customer trends

**Requirements**:

- Excellent communication skills with a customer oriented approach
- Is accurate and focused, has strong communicative capabilities, has knowledge of transportations means and all administrative processes, good selling techniques
- Higher vocational education level (equivalent to Dutch MBO / MBO+ level)
- 2-3 years of experience in the field of transportation planning is a plus
- Language skills both verbal and writing in **Dutch English and Italian Basic** (Additional languages are a plus)
- Willing to work in variable shifts 07:30-19:30
- Able to hand over an actual certificate of good conduct

**Competences**:

- Team player,
- Customer-oriented,
- Flexibility,
- Stress resistant,
- Helicopter view,
- Cost-conscious and
- Persuasiveness.

**Reporting to the Branch Manager**

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: €2.455,00 per month

Ability to commute/relocate:

- 6199 AA Maastricht: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Transportation/Logistics: 1 year (required)

**Language**:

- Dutch (required)
- Italian (required)
- English (required)

Application Deadline: 30/01/2025
Expected Start Date: 01/02/2025

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