Team Leader Service
2 maanden geleden
**Wie is Sormac?**
- Sormac B.V. gevestigd in Venlo.
- Ruim 100 jaar geleden opgericht met het specialisme de ontwikkeling en productie van **SOR**teer**MAC**hines.
- Anno 2024 een wereldwijd, toonaangevend bedrijf dat machines en verwerkingslijnen ontwikkelt en produceert voor de versverwerking van groenten.
- Meer dan 150 collega's die zich dagelijks met hart en ziel inzetten voor de firma.
- Sormac heeft alles in eigen huis: van het bewerken van plaatwerk tot het assembleren van complete verwerkingslijnen.
- Wereldwijd agenten netwerk.
- Sales & Service kantoor in de Verenigde Staten en de UK.
- Small details, big difference: wij streven naar perfectie in ieder detail van ons werk.
De **Team Leader Service **geeft leiding aan de Technical Support Engineers, de Service Coördinator en de Field Service Engineers. Heeft focus op het continue optimaliseren van de processen met als doel de klanttevredenheid / dagelijkse performance intern en extern te optimaliseren.
**Wat ga je doen bij Sormac?**
- Dagelijks (operationele) sturing geven op/aan de afdeling Service Support (Technical support + Field service engineers)
- Het scheppen van voorwaarden, zodat medewerkers hun werk optimaal kunnen uitvoeren door het opstellen van een Persoonlijk Opleiding Plan per medewerker en het organiseren van trainingen
- Het initiëren en implementeren van verbeter voorstellen, het mede realiseren van de afdelingsdoelstellingen en bijdragen aan een optimale klanttevredenheid
- Rapporteren van de performance van de verschillende disciplines binnen het team
**Wat breng je mee?**
- Sterk analytisch vermogen en goede communicatie vaardigheden om optimalisaties te kunnen doorvoeren
- Minimaal een MBO-diploma met HBO werk
- en denkniveau
- Ervaring in het leidinggeven aan een internationaal werkend team
- Technische - en proceskennis in de machinebouw
- Een klantgerichte en flexibele houding
- Creativiteit in het vinden van oplossingen met een sterk gevoel voor kwaliteit
- Beheersing van de Duitse en Engelse taal
**Wat bieden wij?**
- Een zelfstandige en uitdagende job in een groeiende, internationale organisatie binnen een jong, dynamisch team
- Een marktconform salaris, aangevuld met aantrekkelijke secundaire voorwaarden
- Goede secundaire arbeidsvoorwaarden, waaronder 27 vakantiedagen en 13 ADV-dagen
- Een prettige werksfeer
Soort dienstverband: Fulltime, Vaste baan
Aanvullende vergoedingen:
- Bonusregeling
- Overuren uitbetaald
- Vakantiegeld
Arbeidsvoorwaarden:
- Extra vakantiedagen
- Pensioen
- Reiskostenvergoeding
Werkschema:
- ma-vr
Opleiding:
- MBO (Gewenst)
Werklocatie: Fysiek
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