IT Support Technician
2 weken geleden
**PURPOSE OF THE ROLE**
**KEY TASKS & RESPONSIBILITIES** (include but are not limited to)
- Manage and resolve internal service tickets efficiently; oversee external MSP ticket resolutions.
- Troubleshoot and resolve IT hardware and connectivity issues (e.g., peripherals, network, phones).
- Maintain meeting room technology and ensure operational readiness.
- Handle equipment procurement, setup, and coordination with the MSP as needed.
- Maintain IT Asset Management (ITAM) records and ensure system accuracy.
- Support IT projects and initiatives aligned with organizational goals.
- Stay updated with technical training on relevant systems (e.g., Azure AD, Office 365).
- Assist in developing IT policies and deliver user training to improve user experience.
**Requirements**:
- Experience with networking (WAN/LAN), including configurations and troubleshooting.
- Knowledge of system security and data protection best practices.
- Familiarity with telecom technologies (mobile, VOIP) and their business integration.
- Relevant IT certifications (e.g., MCSA, MCSE, CompTIA A+, Network+) or equivalent experience.
- Strong problem-solving skills and resourcefulness under pressure.
- Excellent communication skills to convey technical concepts to non-technical users.
- Customer-focused mindset with a commitment to exceptional service.
- Experience in Agile environments and adaptability to evolving priorities.
- Collaborative team player with a positive, proactive attitude.
- Ability to work independently, manage time effectively, and prioritize tasks
**Additional Requirements**
- Availability for occasional out-of-hours support or on-call responsibilities as needed.
- Willingness to assist with physical tasks, such as equipment installation and relocation.
- A background in IT project management or experience in similar roles is advantageous.
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