Technician, IT Support, Global

6 maanden geleden

Amsterdam, Nederland Rosewood Hotel Group Voltijd

**General Information**:

- Country/Region- Netherlands- Province/City- Amsterdam- Location- Rosewood Hotel Group, Amsterdam- Department- Information Technology- Job Type- Full-time Permanent**ABOUT OUR DEPARTMENT / TEAM**

The Global Support Team strives to provide the same level of customer service that we show our guests, to our associates. We are part of the Information Technology team and provide dedicated support to corporate and properties.

**THE IMPACT OF THIS ROLE**

The IT Support Technician provides the first and second level of administration and support to all properties and brands through the ticketing system. This role works with the local property IT to log, troubleshoot and escalate incoming support requests. This position also assists with the enforcement and management of all IT policies, manuals and training videos.

**KEY RESPONSIBILITIES**

This position works as a member of the Global support Team and will be assigned all issues relating to O365, Active Directory, Sharepoint, and managed systems
- Logs, categorizes, prioritizes, assigns, escalates and troubleshoots all requests/activities for tracking and visibility
- Works within the team to communicate issues/problems and hands over urgent items to next region’s support team daily
- Assists in creating and updating IT policies and SOPs
- Follows escalation and communication policies related to global support and IT services
- Track, monitor and maintains all capital assets
- Onboarding and offboarding associates
- Assists with equipment purchases and replacements
- Assists with security issues such as lost/stolen assets
- Ensures confidentiality in all matters related to his/her job
- While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

**CRITICAL SKILLS & QUALIFICATIONS**
- Experience working in a corporate environment and supporting associates on a global level
- Working knowledge of Microsoft Windows environments and O365
- Familiarity with basic user configurations such as logins and passwords, remote access software and mobile devices
- While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

**DEVELOPMENT PATH**

**About Us**:
Rosewood Hotel Group, a privately owned company, is one of the world’s leading global lifestyle and hospitality management groups. It encompasses four brands: ultra-luxury Rosewood Hotels & Resorts®; upper-upscale New World Hotels & Resorts; Asaya, an integrated well-being concept; and Carlyle & Co., a modern and progressive private members clubs. Its combined hotel portfolio consists of more than 42 properties in 20 countries with nearly 30 new properties currently under development. The group’s foundation is its commitment to “Relationship Hospitality” - a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners and the communities in which its hotels operate. By doing so, Rosewood Hotel Group strives to become the industry leader in delivering the true meaning of hospitality.

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