Customer Care Coordinator
2 weken geleden
**Job Purpose & Primary Job Responsibilities**
**As Customer Care Coordinator - Key Accounts - Import you are responsible for providing frontline responses to queries and requests from our Key Account clients. You take care of a consistently high service-level by providing prompt resolutions for service issues that are brought to you through our ONE communication tool ’’Service Cloud’’ (Salesforce/Case Management) and other channels. In cooperation with our Customer Administration team and supported by ONE's growing range of customer self-service tools on our website, you contribute to a superior Customer Service experience for our Key Accounts.**
- **Day to day operations: You provide prompt frontline response to service queries and initiate solutions for issues/cases as defined in SOPs and assigned to you through the Service Cloud communication system. In order to succeed, meet agreed KPIs and quality standards you need to actively keep abreast on sector and internal knowledge development as well as any changes to SOPs and relevant rules and regulations.**:
- **Process & Quality Management: You are in charge of providing premium care and a consistently high service to ONE's Key Accounts. You aim at scaling quality service with our growing range of ’’tech enablers’’ and self-service tools, promoting these to our Key Accounts as suitable. Keeping up to date on the relevant self-service and e-commerce tools will therefore be vital. You ensure compliance with company rules and regulations on all processes and transactions.**:
- **Communication & Collaboration: Ensure good collaboration and communication within departments and across. Work closely with the Customer Administration team as well as our Sales Teams and escalate cases in a timely and professional manner whenever appropriate. Communicate effectively with customers and advise them in a reliable and professional manner.**:
- **Enhance service to customers by making sure that all KPI’s and Standard Operating Procedures are met or followed, actively improve effectiveness and productivity.**:
- **Ensure correct invoicing and full cost recovery in order to optimize revenue.**
**Required Skills and competencies**
- **Preferably 1-2 years of work experience within shipping**:
- **Strong communication skills, customer
- and service oriented**:
- **Flexibility and creativity in problem solving**:
- **Good knowledge of Excel and preferably Salesforce**:
- **Articulate, clear oral and writing communication skills in English and Dutch**:
- **Enthusiastic team worker**
**What we offer**
- **Market based salary**:
- **26 Holiday days per year**:
- **Holiday allowance**:
- **13th month**:
- **Pension: a defined contribution paid by Employer and Employee**:
- **WIA and WGA-gap insurance fully paid by ONE**:
- **Collective Health Insurance**:
- **Commuting and Working from Home Allowance
-
Customer Care Coordinator
5 dagen geleden
Rotterdam, Zuid-Holland, Nederland Ocean Network Express VoltijdJob Purpose & Primary Job ResponsibilitiesAs Customer Care Coordinator - Key Accounts - Export you are responsible for providing frontline responses to queries and requests from our Key Account clients. You take care of a consistently high service-level by providing prompt resolutions for service issues that are brought to you through our ONE communication...
-
Customer Care Coordinator – Key Accounts
5 dagen geleden
Rotterdam, Zuid-Holland, Nederland Ocean Network Express VoltijdJob Purpose & Primary Job Responsibilities As Customer Care Coordinator - Key Accounts – Export you are responsible for providing frontline responses to queries and requests from our Key Account clients. You take care of a consistently high service-level by providing prompt resolutions for service issues that are brought to you through our ONE...
-
Customer Care Coordinator
2 weken geleden
Rotterdam, Nederland Ocean Network Express Voltijd**Job Purpose & Primary Job Responsibilities** As Customer Care Coordinator - Key Accounts - Export you are responsible for providing frontline responses to queries and requests from our Key Account clients. You take care of a consistently high service-level by providing prompt resolutions for service issues that are brought to you through our ONE...
-
Customer Care Coordinator – Key Accounts
7 dagen geleden
Rotterdam, Nederland Ocean Network Express VoltijdJob Purpose & Primary Job Responsibilities As Customer Care Coordinator - Key Accounts – Export you are responsible for providing frontline responses to queries and requests from our Key Account clients. You take care of a consistently high service-level by providing prompt resolutions for service issues that are brought to you through our ONE...
-
Customer Succes Coordinator
5 dagen geleden
Rotterdam, Nederland Dante6 VoltijdHEAD QUARTERS - VLAARDINGEN FULL/PART-TIME / 32-38U Dante6 gelooft in een sociaal bewuste wereld. Als een van de toonaangevende modebedrijven in Nederland staat Dante6 bekend om een sterke en vrouwelijke stijl die vrouwen in alle rollen in staat stelt hun uiterste potentieel te bereiken. Om onze nationale en internationale groei te ondersteunen, zijn we op...
-
Customer Care Coordinator
4 weken geleden
Rotterdam, Nederland Ocean Network Express VoltijdJob Purpose & Primary Job Responsibilities As Customer Care Coordinator - Key Accounts – Import you are responsible for providing frontline responses to queries and requests from our Key Account clients. You take care of a consistently high service-level by providing prompt resolutions for service issues that are brought to you through our ONE...
-
Customer Care Coordinator
3 weken geleden
Rotterdam, Nederland Ocean Network Express VoltijdJob Purpose & Primary Job Responsibilities As Customer Care Coordinator - Key Accounts – Import you are responsible for providing frontline responses to queries and requests from our Key Account clients. You take care of a consistently high service-level by providing prompt resolutions for service issues that are brought to you through our ONE...
-
Customer Succes Coordinator
5 dagen geleden
Rotterdam, Zuid-Holland, Nederland Dante6 VoltijdHEAD QUARTERS - VLAARDINGEN FULL/PART-TIME / 32-38UDante6 gelooft in een sociaal bewuste wereld. Als een van de toonaangevende modebedrijven in Nederland staat Dante6 bekend om een sterke en vrouwelijke stijl die vrouwen in alle rollen in staat stelt hun uiterste potentieel te bereiken. Om onze nationale en internationale groei te ondersteunen, zijn we op...
-
Customer Care Representative
5 dagen geleden
Rotterdam, Nederland Last Mile Solutions Voltijd**Wij zijn Last Mile Solutions** Wij zijn Last Mile Solutions, de toonaangevende Europese aanbieder van E-Mobility software platforms met meer dan 195.000 laadpalen en meer dan 1 miljoen laadpassen verspreid over 22 landen. Ons platform is flexibel aanpasbaar aan de wensen van onze klanten. Onze betrokkenheid naar duurzaamheid, efficiëncy en innovatie...
-
Customer Care Agent
5 dagen geleden
Rotterdam, Nederland Charlie Temple Europe B.V. VoltijdBen jij iemand die waarde hecht aan klanttevredenheid? En lijkt het jou leuk om te werken voor een enthousiast e-commerce bedrijf? Dan hebben wij de perfecte vacature voor jou! Charlie Temple is op zoek naar een **Customer Care Agent (32 tot 40 uur per week)** met een klantgerichte mindset om ons team te versterken. Als Customer Care Agent ben jij het...
-
Supervisor Customer Care
2 maanden geleden
Rotterdam, Nederland Q8 VoltijdKPNWE (Kuwait Petroleum North-West Europe) is met de merken Q8, Q8 easy en Tango een dynamisch bedrijf in de Benelux, in volle transformatie naar een duurzame Mobiliteitsspeler. Naast onze traditionele business van tankstations en shops zetten we heel erg in op electric en andere toekomstgerichte mobiliteitsoplossingen. Om de sterke groei en onze uitdagende...
-
Supervisor Customer Care
3 weken geleden
Rotterdam, Nederland Q8 VoltijdKPNWE (Kuwait Petroleum North-West Europe) is met de merken Q8, Q8 easy en Tango een dynamisch bedrijf in de Benelux, in volle transformatie naar een duurzame Mobiliteitsspeler. Naast onze traditionele business van tankstations en shops zetten we heel erg in op electric en andere toekomstgerichte mobiliteitsoplossingen. Om de sterke groei en onze uitdagende...
-
Customer Care
5 dagen geleden
Rotterdam, Zuid-Holland, Nederland HousingAnywhere VoltijdAbout HousingAnywhere HousingAnywhere is Europe's largest mid-term rental platform. With Kamernet and Studapart under its umbrella, it represents three fast-growing brands with over 30 million yearly unique visitors combined, 160,000+ properties available for rent and 100,000+ tenants securing their new homes, based on the 2022 performance....
-
Customer Care Agent
3 weken geleden
Rotterdam, Nederland Bluepeaks VoltijdWat ga je doen: Expeditors, een wereldwijde speler in de logistieke oplossingen, zoekt een enthousiaste en toegewijde Customer Care Agent. DE perfecte kans om de kneepjes van het vak te leren binnen de internationale logistiek! Solliciteer nu om deel uit te maken van een gedreven team met een passie voor klantenservice! Dit ga je doen Als Customer Care...
-
Coordinator Customer Service
5 dagen geleden
Rotterdam, Zuid-Holland, Nederland Hapag-Lloyd AG VoltijdCoordinator Customer ServiceFulltimeRotterdam, NetherlandsMet werkervaringAbout Hapag-LloydWith a fleet of 264 modern container ships and a total transport capacity of 2.0 million TEU, Hapag-Lloyd is a leading liner shipping company globally. In the Liner Shipping segment, the company has approximately 13,500 employees and 400 offices across 135 countries....
-
Coordinator Customer Service
2 maanden geleden
Rotterdam, Nederland Hapag-Lloyd AG VoltijdCoordinator Customer Service Coordinator Customer Service Fulltime Rotterdam, Netherlands Met werkervaring 02-05-24 1589210 About Hapag-LloydWith a fleet of 264 modern container ships and a total...
-
Coordinator Customer Service
3 weken geleden
Rotterdam, Nederland Hapag-Lloyd AG VoltijdCoordinator Customer Service Coordinator Customer Service Fulltime Rotterdam, Netherlands Met werkervaring 02-05-24 1589210 About Hapag-LloydWith a fleet of 264 modern container ships and a total...
-
Customer Service Coordinator
5 dagen geleden
Rotterdam, Zuid-Holland, Nederland HOYER Group VoltijdCustomer Service Coordinator Voltijds Gepubliceerd: Customer Service Coordinator Op basis van onze kerncompetenties behoren wij wereldwijd tot één van de meest toonaangevende dienstverleners in de bulklogistiek, met name voor de sectoren chemie, levensmiddelen, gas en aardolieproducten. Als onafhankelijk familiebedrijf ondersteunen wij elk van...
-
Sea Logistic Customer Care Specialist
2 weken geleden
Rotterdam, Nederland Kuehne+Nagel VoltijdJOB DESCRIPTION We're looking for you! For our office in the heart of Rotterdam, we're seeking a new addition to our Sea Logistics team. We're in need of a dedicated Customer Care Specialist to bolster our team in Rotterdam. Your Role In this dynamic role, you'll serve as a crucial liaison between customers, outside sales, operational departments, and...
-
Sea Logistic Customer Care Specialist
2 maanden geleden
Rotterdam, Nederland Kuehne Nagel VoltijdWe're looking for you! For our office in the heart of Rotterdam, we're seeking a new addition to our Sea Logistics Key Account Import team. We're in need of a dedicated Customer Care Specialist to bolster our team in Rotterdam. Your Role In this dynamic role, you'll serve as a crucial liaison between customers, Key Account Managers, outside sales,...
