Product Operations Manager
3 maanden geleden
**Join a fast-growing, listed company with a purpose Fastned owns and operates a growing network of more than 300 fast charging stations across Europe, allowing electric vehicle drivers to charge their car with 100% green energy in just 15 minutes. Our mission is to accelerate the transition towards sustainable mobility by giving freedom to electric drivers. Our goal is a European network of 1000 fast charging stations in prime locations, where all electric vehicles can charge with renewable energy from the sun and wind. We have recently been awarded “Best Charging Network” in the UK, France and the Netherlands. If you want to make a difference and work in an informal, international scale-up environment with future prospects, then read on**
- **️Your role**
As our first Product Operations Manager you will work at the intersection of our product teams, stakeholders and leadership. You help pull everything together and connect product development with business outcomes, which ensures the right things are identified and built..
In this role, you will work as a member of the Product & Engineering team, reporting directly into the Product & Engineering Director. Your team consists of Product Management, Product UX and Engineering, who work cross-functional on Agile product teams. Your key stakeholders are operational and business teams, ranging from customer support to commercial, and the teams operating and maintaining our charging network. Your scope of work covers connecting the dots on business data & insights, customer and market insights, and accelerating our product operating model. In liaison with your team members and stakeholders, your work feeds into priority setting for our teams. The impact you make shows through the value delivered, successful product launches, and the effectiveness in doing so.
- **️Your overall responsibilities include**
- Identify value & urgency in user pain points and suggestions, contributing to product strategy
- Gather information required for driving data-informed prioritization, such as pulling together context for problems to solve and helping stakeholders build supporting business cases
- Support the Product organization with operational efforts, e.g. coordination of copywriting, translations, product launches and monitoring and reporting on product performance.
- Facilitate change management for significant product changes (e.g. internal changes)
- Accelerate learning velocity through experiment coordination & reporting (e.g. A/B)
- Lead for setup and improvement of Product Management, Design & Research tooling
- Collaborate with team and stakeholders for driving informed decision making
- Develop product operations practice, building on top of Melissa Perri’s thought leadership
- **️Who we are looking for**
- You have 2-4 years professional experience in Product Management or Product Operations.
- You bring excellent organizational skill, structured thinking and focus on continuous improvement
- You have a deep understanding of the product operating model and development lifecycle.
- You’re proficient in data analysis, metrics definition, measurement and reporting.
- You’re great at building relationships effectively across both business and technical levels.
- You know how to navigate change, to make every product change a unique celebration.
- You have an understanding of artificial intelligence risks and opportunities.
- You are a problem solver who brings customer-centered, detail oriented and critical thinking;
- You have a strong affinity with the energy transition and the Fastned mission.
- Preferably experienced with SQL, JIRA configuration and workflow optimization.
**Electric mobility is new territory for you?**
No problem As part of your onboarding, you will participate in a series of exciting workshops where you will learn everything important about electric driving and fast charging infrastructure. This role is situated in our Amsterdam office, where you will join a team of fun & driven colleagues who are passionate about creating freedom for electric drivers. We are looking forward to welcoming you to our innovative and rapidly growing company
- **️Join us in building a better future**
We work hard to change the world, but we don't forget to recognise & celebrate our successes, big and small. We put a focus on work-life balance, provide you with genuine work flexibility, and have family-friendly policies in place. Our benefits include:
- Stock option plan -> we believe in shared value creation;
- A training and development budget of €3,000 per year per employee, because development and training are important to us and our sector offers endless opportunities;
- Daily vegetarian lunches, snacks & drinks are provided at our office locations;
- Full access to our electric vehicle fleet with all charging expenses covered;
- Next to fun events year-round, we throw notorious Christmas parties and organize an amazing yearly trip abro
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