Section Head

6 maanden geleden

Den Haag, Nederland Spektrum Voltijd

Spektrum have a wide range of exciting opportunities in several global locations.

We are always looking to add great new talent to our team and look forward to hearing from you.

**Who we are supporting**

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

- Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
- Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
- Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
- Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

**The program**

**Assistance and Advisory Service (AAS)**

The NATO Communications and Information Agency (NCI Agency) is NATO's principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

**Role Duties and Responsibilities**

Under the direction of the Service Area Owner (SAO) of the Content Platforms Services, the incumbent will perform duties such as the following:

- Leads the Content Collaboration Section and is accountable for all the Content Collaboration Services throughout their entire Service lifecycle, in order to fulfil the agreements established with the customers (SLAs/OLAs), regardless of where the technology components, processes or professional capabilities reside.

**Business Analysis**
- Meets with the user community in order to understand the business needs and to propose the best solution;
**Project Management**
- Produces "rough order of magnitude" cost/time estimates and price proposals for new Content Collaboration Services (or for the enhancement of the existing Content Collaboration Services);
- Coordinates minor Projects for the implementation/enhancement of Content Collaboration Services, by planning and monitoring the design, development, installation, upgrade, configuration, migration and training activities;
**Service Management**
- Coordinates and monitors the 2nd/3th level support for Incident Management: investigation, analysis, detailed problem diagnosis/resolution and follow-up to resolution of the Incident;
- Serving as the first point of escalation (notification) for major incidents relating to the Services;
- Coordinates and monitors the Service Requests fulfilment process;
- Participates to Problem Management, in order to identify and remove the root-causes of Incidents;
- Represents the Services across the organization and across the customer base;
- Coordinates the Change Enablement and the Release & Deployment processes for the Services and represents, by delegation of the SAO, the assigned Services in the various CABs (Change Advisory Boards), to ensure coordination of all changes to any service with other entities potentially affected;
- Supports the transition of "Service changes" into Service operation;
- Authorizes the new "release packages" of the Services to start the Change enablement process;
- Defines and reports Key Performance Indicators (KPI) and associated metrics for his/her Services and proactively monitors the Services in order to identify issues and take advance action to prevent issues becoming Incidents;
- Lifecycle management of the hardware and software assets of the Services (this includes the role of "Resource Manager", in the AT&T portfolio);
- Controls and/or executes the expenditures of the Services budget, including the creation of Purchase Requisitions for contractors, consultants, hardware, software, consumables, etc., ensuring that they are placed in a timely manner and that an annual spending plan is efficiently executed; controls the time accounting for all staff supporting deliver

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