Customer Excellence Coordinator

2 maanden geleden

Breda, Nederland Driscoll's Voltijd

Driscoll’s is looking for a Customer Excellence Coordinator to join our team in Breda As a key player in our Customer Excellence department, you’ll focus on ensuring seamless claim management and supporting the Sales team to optimize customer interactions and satisfaction. This role combines back-office and front-office tasks, including direct communication with customers and managing administrative duties. If you have a passion for customer service and are detail-oriented with great communication skills, this could be the perfect role for you

**Responsibilities**:

- **Claim Management**: Register, validate, and ensure timely resolution of customer claims, in line with our policies.
- ** Customer Relations**: Address claims and complaints, keeping customers informed throughout the process. Work closely with the sales team and customers to negotiate claim outcomes.
- ** Process Optimization**: Analyze claims data to find trends and propose improvements to enhance customer service quality and efficiency.
- ** Workshops & Training**: Organize and lead workshops to help our team better understand and handle customer claims.
- ** Sales Support**: Provide administrative support to the Sales department, utilizing DAX and marketing/sales modules to streamline processes.
- Prior experience in a similar role, ideally in a dynamic, international environment.
- Strong organizational skills with a high level of accuracy.
- Bilingual in English and Dutch, with strong communication and negotiation abilities.
- Proactive approach to identifying and solving process issues.
- Comfort with both independent and team-oriented work environments.
- Proficiency in Excel.

**What We Offer**:

- Flexible work hours with a start time between 7:30 - 9:00 AM.
- Hybrid working model, including one day of remote work.
- A collaborative and engaging work environment that values proactive problem-solving.

**About Driscolls**:
Driscoll's is the global market leader for fresh strawberries, blueberries, raspberries and blackberries. With more than 100 years of farming heritage and hundreds of independent growers around the world, Driscoll's is passionate about growing fresh, beautiful and delicious berries. Our values of humility, passion and trustworthiness have guided our mission to delight consumers around the world.

Driscoll's exclusive patented berry varieties are developed through years of research using only natural breeding methods - meaning, no GMOs. From farm-to-table, we focus on delivering a high quality, premium berry experience with our many supply chain partners.

Driscoll's is the trusted brand for Only the Finest Berries.

Driscoll's es el proveedor líder en la comercialización de Fresas, Frambuesas, Zarzamoras y Arándanos Azules en el mundo. Con más de 100 años de herencia en agricultura y cientos de productores independiente alrededor del mundo, Driscoll's es una compañía apasionada por cultivar Berries frescas, hermosas y deliciosas. Nuestros valores de humildad, pasión y confianza han guiado nuestra misión de deleitar a los consumidores en el mundo.

Las variedades exclusivas de Driscoll's han sido desarrolladas a través de años de investigación usando sólo métodos de mejoramiento natural. De la granja a la mesa, nos enfocamos en ofrecer una experiência de alta calidad con apoyo de nuestros socios de la cadena de suministro.

Driscoll's es la marca de confianza de sólo las mejores Berries.

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