Emergency Support Agent

6 dagen geleden

Amsterdam, Nederland AMSpace Recruitment Consultancy Voltijd

**Title: Bilingual Emergency Dispatch Specialist**

**Location**: Amsterdam, The Netherlands

(Hybrid - Work from home flexibility 10% of the time)

**About the Role**:
Are you ready to be the calm during the storm? As our Bilingual Emergency Dispatch Specialist, you will serve as the first point of contact for individuals in critical situations, providing comfort and clarity when they need it most.

Using state-of-the-art communication tools, you'll assess urgent needs, deliver vital information with precision, and guide emergency services to those in distress. This is a role where your attention to detail and ability to multitask could truly save lives.

Join our global team and become an integral part of a dynamic international company. We promise a fast-paced environment, a supportive community, and the opportunity to make a significant impact during critical moments.

**Responsibilities**:

- **Rapid Assessment**: Evaluate emergency calls to determine priority and dispatch appropriate services swiftly and accurately.
- **Efficient Communication**: Handle multiple communication platforms with poise and precision.
- **Empathetic Service**: Offer exceptional support over the phone, ensuring callers in distress receive immediate and caring assistance.

**Qualifications**:

- Fluency in **German** or **Dutch** or **Italian** or **Spanish** (C1 or higher) and English (B2 or higher).
- Ability to work flexible shifts within a 24/7 operation and adhere to a rotating schedule.
- Solid experience (6+ months) in high-pressure emergency roles, with preference given to CAD experience (computer assisted dispatch) would be strong advantage.
- Broad experience in the emergency, fire, police, or related fields would be essential.
- A proactive approach to remotely working 10% of your time with reliable internet access.
- Proficiency in Microsoft Office Suite and Google Map
- Having CPR certification or willing to obtain one.

**Skills**:

- Excellent communication and information interpretation abilities.
- Punctuality, organization, and flexibility.
- Strong customer service orientation, with a friendly, patient, and polite manner.
- A keen eye for detail and the precision to ensure accuracy in all communications.

**What We Offer**:

- Competitive salary (please indicate your expectations).
- The chance to support life-saving operations on a global scale.
- Relocation support and a thriving expat community in the dynamic city of Amsterdam.
- A commitment to work-life balance and personal development.

**Join Us**:

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