Service Desk Technician

6 maanden geleden

Amsterdam, Nederland Adevinta Voltijd

Marktplaats in The Netherlands, and 2dehands and 2ememain in Belgium, are part of Adevinta: a global online classifieds specialist. The three brands are hosted on a multi-tenant platform, operated from our Amsterdam location, and are the top players in the classifieds space throughout the Benelux region.

We offer consumers the opportunity to trade their unwanted products and contribute to a greener, circular economy. We offer businesses - of all sizes, from the smallest hobbyist to the biggest brands in Benelux - a platform to showcase their goods and services online to over 11 million monthly unique users.

What you’ll do & Who you are

We're seeking an experienced IT Service Desk Technician to join our newly created, growing team. You'll be part of a global team of 25-30 people distributed in 5 locations around Europe, reporting to the Service Desk Lead as part of the Enabling Platforms and Shared Services department.

This role is ideal for an IT professional looking to take the next step in her career because you will provide high-quality support to our internal users, using your expertise to deliver efficiency, customer satisfaction and IT excellence.

This is an on site job with flexible hours. Business travel to one of our smaller offices may be expected every other month.

What you'll do:
- Be a point of escalation for complex IT issues, providing first and second-line support, e.g., Resolve complex user issues related to hardware, software, network connectivity, mobile phones or peripherals.- Identify root causes of recurring issues and propose solutions for process improvement.- Implement and refine triage processes to streamline incident management and improve resource allocation.- Collaborate with different teams across all Adevinta Hubs to enhance end-user computing service delivery processes.- Participate or take a role in global and local IT projects to improve our customer experience and automate recurring task- Mentor junior team members, sharing knowledge and best practices to facilitate their professional development.

Who you are:
- Bachelor’s degree in Computer Science or related field.- 3+ years experience in technical support or IT service desk, focusing on incident resolution and request fulfilment.- Strong Experience in providing outstanding customer service and problem-solving skills.- Expertise in Apple and Windows operating systems and hardware, IT infrastructure including video conferencing, printers, networking.- Experience with ITIL, incident management and request fulfilment.- Commitment to staying updated on emerging technologies.- Excellent English skills, spoken and written. Local language fluency required.

Benefits

Life at Adevinta comes with its perks Our Adevintans enjoy the following benefits:
- An attractive Base Salary- Participation in our Short Term Incentive plan (annual bonus)- Employee Stock Purchase Program with a match from Adevinta- Work From Anywhere: Enjoy up to 20 days a year of working from anywhere Maybe not from the moon well why not just make sure you have internet connection- A 24/7 Employee Assistance Program for you and your family, because we care ❤️- Win together, lose together is one of our key behaviours. At Adevinta you will find a collaborative environment with an opportunity to explore your potential and grow

Adevinta is an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

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