Sales Support

3 maanden geleden

De Meern, Nederland Castor Marine B.V. Voltijd

**Sales Support**

**(28 - 32 hours)**
- Location: De Meern (Utrecht) | Hybrid Position_

**About Castor Marine**

Castor Marine provides advanced Connectivity and IT solutions to the maritime industry, serving clients in commercial shipping, offshore, and yachting sectors. Our core services include global satellite internet (VSAT, Starlink, OneWeb, Iridium, Inmarsat) and fully managed IT solutions, allowing our clients to focus on their operations while we handle their vessel’s IT infrastructure.

With offices in Utrecht and Groningen, Castor Marine is expanding rapidly in the maritime sector. To support this growth, we are seeking a skilled and dedicated Sales Support professional.

**Your Role as Sales Support**

As part of our Sales Support team, you’ll collaborate closely with Management, Finance, Customer Support, and Account Managers. Your primary responsibility will be managing the entire process from a signed customer agreement to service implementation and invoicing. You’ll handle service activations, up/downgrades, suspensions, deactivations, and more, ensuring seamless operations for our clients.

**Key Responsibilities**:

- Process customer agreements, service orders and PO’s.
- Coordinate with the technical team to ensure successful service implementation, including activating services through various portals.
- Set up customers in the billing system and liaise with finance for accurate invoicing.
- Prepare agreements and service orders in CRM for finalization.
- Handle service activations, adjustments, suspensions, and deactivations.
- Perform online sanction checks.
- Support Account Managers with pre
- and post-sales activities.
- Manage and file customer and supplier contracts in our virtual data room.
- Maintain strong relationships with customers.
- Assist with billing inquiries and follow up on outstanding invoices.

**Your Profile**:

- Positive and customer-focused mindset.
- Strong communication skills with a professional and ethical approach.
- Detail-oriented with problem-solving abilities.
- A collaborative team player.

**Qualifications and Skills**:

- Minimum of 3 years’ experience in a Sales Support or similar role.
- Proficiency in English (written and spoken).
- Excellent communication and customer service skills.
- High attention to detail and strong administrative abilities.
- Familiarity with CRM systems (we use Microsoft Dynamics).
- Solid knowledge of Excel.
- Effective time management and multitasking skills.

**What We Offer**:

- A dynamic, growing organization in a continuously evolving SATCOM and IT landscape.
- An international environment with a global network.
- Contract-based employment with a company bonus structure.
- Flexible working hours (28-32 hours).
- Competitive salary based on experience.

**How to Apply**:

- **Note to Agencies**_: Acquisition proposals will not be considered._

Soort dienstverband: Parttime, Uitzicht op vast
Contractduur 12 maanden

Salaris: €2.595,00 - €2.995,00 per maand

Verwacht aantal uur: 28 - 32 per week

Aanvullende vergoedingen:

- Vakantiegeld

Arbeidsvoorwaarden:

- Flexibele werkuren
- Pensioen
- Reiskostenvergoeding
- Telefoon van de zaak
- Werk vanuit huis

Flexibele taalvereiste:

- Nederlands niet vereist

Werkschema:

- ma-vr

Opleiding:

- MBO (Gewenst)

Ervaring:

- Sales Support: 3 jaar (Gewenst)

Werklocatie: Hybride werken in De Meern

Deadline sollicitaties: 23-09-2024

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