Team Lead Payment Operations

3 weken geleden

Amsterdam Centrum, Nederland Booking.com Voltijd

Role Description:
**Key Responsibilities**
- Develop, manage and inspire a team of Payments Process Analysts / Payments accountants, translating company, and departmental goals into team and personal objectives
- Build and develop a proficient knowledge of payments operations processes within the team
- Establish a reporting framework which supports decision making, accountability, and process improvements, keeping in mind control environment and compliance requirements
- Be responsible for reviewing business and SOx controls performed by the team on a monthly basis
- Provide business support on a range of ad-hoc/cross-functional projects and strategic initiatives
- Work closely with other technical, operational or analytical departments to provide business support and suggest process improvements
- Analyze key trends and variances, and leading production of monthly/quarterly/ad-hoc reporting to the Payment Operations (Senior) Managers
- Serve as the leader of the group, ensuring work tasks are adequately prioritized and completed, team member's workloads are balanced and actively monitored
- Ensure individual team member's OKRs are in alignment with team roadmap Drive team OKRs
- Track and monitor performance levels, and manage underperformance in the team
- Work with management to implement process changes by identifying process improvements
- Prepare and conduct performance reviews and keep track of progress during the year

**Communication.Stakeholder**
- Team
- Finance (senior) managers
- Financial Systems
- Other finance teams (TreasuryCredit Control, etc)
- Internal Stakeholders (PaaS, Corporate Accounting, Booking Holdings etc.)

**Communication.Type**
- Persuasion - Coaching, target setting, and planning, reviews, decision making
- Cooperation - Understand reporting and business needs and discuss findings
- Cooperation - Communicate requirements for new data models. Actively set and follow up on deadlines. Cooperate and advice on new data requirements. Participate in and provide learning activities.
- Information - Share best practices, alignment with the business
- Persuasion - Alignment with the business, improvement of processes and communication, management of issues and escalations amongst finance departments

**Requirements of special knowledge/skills**
- Manager or very senior professional with advanced/well-developed knowledge of a specific professional discipline
- Bachelor degree/ Master degree
- Broad Job Knowledge (3 - 5 years)
- Background in Finance
- Excellent communication skills
- A good people motivator with management experience
- Ability to proactively drive the assigned projects and reach the preset objectives
- Excellent teamwork skills
- Understanding the impact of the team and the bigger picture
- Good presentation and interpersonal skills
- Demonstrated tenacity, drive, ability to inspire and collaborate.
- Ability to multi-task & a flexible and positive attitude
- Ability to adapt style and approach in order to work effectively with internal and external stakeholders from a variety of different cultures
- Ability to operate effectively in a complex environment with a wide variety of stakeholders
- Ability to proactively prioritize and lead the assigned projects and reach the preset objectives
- Demonstrated analytical and curious mindset, tenacity, drive, and ability to inspire and collaborate
- Ability to be an effective people manager yet just as comfortable rolling up the sleeves to get the job done in a demanding and evolving start-up environment
- Motivational people manager who believes in building teams of high performing individuals and knows what it takes to do this in a rounded and people-centered way
- Excellent verbal and written communication skills, ability to present, make decisions and gain consensus with a large group
- Demonstrated experience in Finance roles with progressively increasing levels of responsibility

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