Luxury Hotel Guest Service Lead
1 week geleden
Are you passionate about delivering exceptional guest experiences? We are seeking a highly motivated and experienced Guest Service Manager to join our team at The Hoxton, Lloyd Amsterdam.
About Us
The Hoxton is a collection of open-house hotels, each located in vibrant neighbourhoods that we love. Our goal is to provide a unique experience for our guests, combining style, good value, and welcoming public spaces.
Your Role
As a Guest Service Manager, you will be responsible for leading the Front Office team, ensuring seamless day-to-day operations, and providing an exceptional service experience for our guests. This includes managing overbooking levels, working with the team to maintain high standards, and identifying opportunities for growth and improvement.
What You'll Need
- Proven experience in hospitality, preferably in a similar role, with a strong track record of delivering excellent results.
- Excellent leadership and communication skills, with the ability to motivate and inspire your team.
- A passion for delivering exceptional guest experiences, with a focus on creating memorable moments.
- Familiarity with Opera or similar front desk operating systems and GDS would be a significant advantage.
What's in it for You
We offer a competitive salary of around £45,000 per annum, 25 days holiday (plus bank holidays), food on us during your shift, and many other benefits. Join our dynamic team and take advantage of ongoing development opportunities, as well as discounts across The Hoxton and Ennismore family brands.
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