Luxury Guest Experience Ambassador
5 dagen geleden
We are a five-star luxury hotel located in the heart of Amsterdam, offering a unique blend of historical flair and modern design. As part of AccorHotel's international chain, we strive to provide exceptional service and unforgettable experiences for our guests.
Salary and Benefits
As a Front Desk Agent at Sofitel Legend The Grand Amsterdam, you can expect a competitive salary of approximately €35,000 - €45,000 per annum, depending on experience. In addition, you will receive a personalized bonus plan, travel cost arrangements, and 25 holiday days per year, which can be sold and bought. You will also enjoy a 50% discount in selected restaurants and bars in Amsterdam, as well as discounts worldwide through the ALL Heartists Card.
About the Job
We are seeking a skilled and friendly Front Desk Agent to join our team. As a key member of our hospitality team, you will be responsible for ensuring a warm welcome and seamless check-in process for our guests. Your tasks will include handling administrative duties, providing excellent customer service, and exceeding guest expectations. You will also have the opportunity to participate in cross-selling and up-selling activities, as well as handle guest complaints and feedback.
Requirements and Qualifications
- You hold an MBO degree 4 or Bachelor degree in Hospitality or a related field;
- You have fluent English language skills, with Dutch being a plus, and additional languages welcomed;
- You possess relevant experience in a similar position and have affinity with luxury hotels;
- You are able to work effectively in a team, prioritize tasks, and manage stressful situations;
- You are flexible with your schedule and eager to learn and grow with our team.
Why Choose Sofitel Legend The Grand Amsterdam?
- We offer a dynamic and supportive work environment, where you can develop your skills and knowledge;
- You will have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional service;
- We provide comprehensive training and development programs to help you succeed in your role;
- Our hotel is committed to Corporate Social Responsibility and offers various active work groups and initiatives;
- As an employee, you will have access to exclusive benefits and discounts, including the ALL Heartists Card and Health Club Jordaan membership;
- You will have the chance to experience our legendary service firsthand during your onboarding period, with a complimentary overnight stay, dinner, and breakfast.
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