Guest Service Ambassador

11 uur geleden


Amsterdam, Noord-Holland, Nederland Anantara Voltijd

As a Guest Service Ambassador with Anantara, you will play a pivotal role in delivering exceptional service to our guests. We are seeking an experienced professional who embodies the qualities of a true ambassador.

About Us

Anantara is a leading hospitality brand renowned for its commitment to excellence and personalized service. Our team members embody this spirit, providing warm and welcoming experiences that exceed our guests' expectations.

Key Responsibilities

  • Handle incoming calls from guests, team members, and external lines, ensuring prompt and efficient resolution of inquiries and issues.
  • Collaborate with the Guest Relations team to enhance the guest journey through proactive communication and issue resolution.
  • Maintain accurate records of guest interactions, reviews, and feedback to inform continuous improvement initiatives.
  • Develop and implement strategies to drive guest satisfaction and loyalty, aligning with Anantara's quality standards.

Requirements

  • Proven experience in guest service or a related field, with a strong track record of delivering exceptional results.
  • Excellent communication and interpersonal skills, with the ability to build rapport with guests, colleagues, and external partners.
  • Flexibility and adaptability in a fast-paced environment, with a willingness to go above and beyond to meet guest needs.
  • A natural people person with a passion for delivering outstanding service and exceeding expectations.
  • Strong analytical and problem-solving skills, with the ability to identify opportunities for improvement and implement effective solutions.

What We Offer

  • A competitive salary package, including a base salary of €35,000 - €45,000 per annum, dependent on experience.
  • A comprehensive benefits program, including health insurance, retirement savings, and paid time off.
  • Ongoing training and development opportunities to support your growth and career advancement.
  • A dynamic and supportive work environment that fosters collaboration, innovation, and creativity.

About You

We welcome applications from motivated and enthusiastic individuals who share our passion for delivering exceptional guest experiences. If you are a natural communicator with a strong desire to make a positive impact, we encourage you to apply for this exciting opportunity to join the Anantara team.


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