Customer Service Ambassador

3 dagen geleden

Amsterdam, Noord-Holland, Nederland Anantara Voltijd

Job Summary

We are seeking a skilled Customer Service Ambassador to deliver exceptional guest experiences. As a key member of our team, you will be responsible for handling all incoming calls, emails, and guest requests in a professional and friendly manner.

Key Responsibilities

  • Provide personalized service to guests, responding to their needs and concerns in a timely and efficient manner.
  • Work closely with the Guest Relations team to exceed guest expectations and maintain high levels of customer satisfaction.
  • Document all guest requests and feedback, using this information to improve our services and processes.
  • Stay up-to-date with company policies and procedures, ensuring that all interactions with guests are in line with our standards.
  • Collaborate with other departments to ensure seamless communication and a high level of service delivery.

Requirements

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues.
  • Proven experience in customer-facing roles, with a track record of delivering exceptional service.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple requests simultaneously.
  • Flexibility and adaptability, with a willingness to learn and take on new challenges.
  • Proficiency in English, with the ability to communicate effectively with guests from diverse backgrounds.

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