Front Desk Hospitality Specialist

1 week geleden


Amsterdam, Noord-Holland, Nederland Sofitel Legend The Grand Amsterdam Voltijd

At Sofitel Legend The Grand Amsterdam, we are seeking a skilled Front Desk Agent to join our team. In this role, you will be the first point of contact for our guests, and your primary responsibility will be to ensure a seamless and exceptional experience for them throughout their stay.



Requirements


  • MBO degree 4 or Bachelor degree in hospitality or a related field
  • Fluent English language skills, with Dutch as a plus and additional languages welcomed
  • Previous experience in a similar role and a genuine interest in luxury hotels
  • Demonstrated ability to work collaboratively within a team, prioritize tasks, and manage stressful situations
  • Flexibility to adapt to changing priorities and work schedules


Responsibilities


  • Manage guest arrivals, departures, and other front desk transactions
  • Provide exceptional customer service and support to our guests
  • Upsell and cross-sell hotel services and amenities
  • Perform various administrative tasks, such as answering phone calls, handling guest complaints, and maintaining accurate records
  • Collaborate with colleagues to achieve team goals and objectives


What We Offer


  • A competitive salary and personalized bonus plan
  • Travel cost arrangements and 25 paid holiday days per year
  • ALL Heartists Card for worldwide discounts on overnight stays and more
  • 50% discount in selected restaurants and bars in Amsterdam
  • Employee benefits, including a Green Key certificate and participation in Corporate Social Responsibility initiatives
  • Access to the Health Club Jordaan
  • Onboarding period followed by a complimentary overnight stay, dinner, and breakfast in our hotel
  • Scale 5 of Horecao CAO


Join our team and contribute to delivering unforgettable guest experiences at Sofitel Legend The Grand Amsterdam. We look forward to getting to know you.


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