Technical Sales Support Specialist
3 weken geleden
About the Role:
To provide remote technical support to external and internal customers in a critical 24x7 international environment. The role supports the EMEA region with the highest possible level of End User Services experience.
Your Responsibilities Include:
- Providing telephone- and email support to service requests according to defined service levels.
- Utilizing virtual applications to support customers remotely.
- Providing second-line Technical Support outside the EMEA region to internal and external customers.
- Interacting with customers to solve problems related to medical devices.
- Diagnosing, identifying, and isolating customer problems using historical database records.
- Escalating unresolved calls to appropriate support specialists or service groups.
- Participating in on-going training, procedural review/development, reporting, and compliance activities.
- Supporting business processes by gathering information and defining problems related to Customer Service and technical assistance center processes.
Requirements:
- Education level: MBO+/HBO level or equivalent, experience in technical specialization.
- Excellent English verbal and writing skills, with additional language proficiency required.
- Technical background/proficiency, computer literate.
- Relevant experience in technical problem-solving environments.
- A problem-solving attitude combined with liaison-focused communication skills.
Boston Scientific is an Equal Opportunity Employer.
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