Technical Sales Support Specialist

4 weken geleden

Kerkrade, Limburg, Nederland Boston Scientific Voltijd
About the Role

We are seeking a highly skilled Technical Sales Support Specialist to join our team at Boston Scientific. As a Technical Sales Support Specialist, you will provide remote technical support to external and internal customers in an international Medical Capital Equipment environment.

Key Responsibilities
  • Provide telephone- and email support to service requests according to defined service levels, while demonstrating technical expertise and exceptional customer service skills;
  • Provide second line Technical Support outside the EMEA region to internal and external customers;
  • Interact with external and internal customers via telephone and e-mail, to solve problems related to medical devices, including computer hardware, software, network, and other systems;
  • Diagnose, identify, and isolate customer problems using historical database records to evaluate and prioritize issues;
  • Utilize all available technical resources to analyze and formulate plans of resolution to address customer problems;
  • Escalate unresolved calls to appropriate support specialist or service group and alert management on recurring problems and patterns of problems;
  • Participate in on-going training.
Requirements
  • Education level: MBO+/HBO level or equivalent, basic technical experience and/or customer support experience is a benefit;
  • Excellent English verbal and writing skill, additionally at least one or two of the following languages is required: German, French, Spanish;
  • Computer literate;
  • A problem-solving attitude with good communication skills;
  • Flexible and representative;
  • Comfortable in challenging situations;
  • Good social and communication skills;
  • Good Document Practices skills;
  • Ambition, eagerness to learn and improve, drive for results.
About Boston Scientific

Boston Scientific is a leader in medical science for over 40 years, committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate.

We recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve.

Boston Scientific is proud to be an equal opportunity and affirmative action employer.

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