Technical Sales Support Specialist

4 weken geleden

Kerkrade, Limburg, Nederland Boston Scientific Voltijd

About the Role:

We are seeking a highly skilled Technical Sales Support Specialist to join our team at Boston Scientific. As a Technical Sales Support Specialist, you will provide remote technical support to external and internal customers in an international Medical Capital Equipment environment.

Your Responsibilities:

  • Provide telephone- and email support to service requests according to defined service levels, while demonstrating technical expertise and exceptional customer service skills;
  • Use of virtual applications in order to support customers remotely;
  • Provide second line Technical Support outside the EMEA region to internal and external customers;
  • Interact with external and internal customers via telephone and email, to solve problems related to medical devices, including computer hardware, software, network, and other systems;
  • Diagnose, identify, and isolate customer problems using historical database records to evaluate and prioritize issues;
  • Utilize all available technical resources to analyze and formulate plans of resolution to address customer problems;
  • Escalate unresolved calls to appropriate support specialist or service group and alert management on recurring problems and patterns of problems;
  • Participate in on-going training, procedural review/development, reporting, and compliance activities;
  • Participate in after hours on-call pool for Patient On the Table (POT) calls (optional);
  • Support business processes by gathering information, analyzing requirements, and defining and documenting problems related to Customer Service and technical assistance center processes;
  • Provide guidance and training to team members on more complicated customer issues and the implementation of short and long-term system improvements.

Requirements:

  • Education level: MBO+/HBO level or equivalent, experience in technical specialization and customer support;
  • Excellent English verbal and writing skill, additionally at least one or two of the following languages is required: German, French, Spanish;
  • Technical background/proficiency, computer literate;
  • Relevant Experience in technical problem-solving environment, distribution, sales and direct customer environment;
  • A problem-solving attitude combined with liaison focused communication skills;
  • Flexible and representative;
  • Comfortable in challenging situations;
  • Good social and communication skills;
  • Good Document Practices skills;
  • Ambition, eagerness to improve and drive for results.

About Boston Scientific:

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate.

Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

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