IT Manager Customer Service Solutions @ ABN Amro

2 weken geleden

Diemen, Noord-Holland, Nederland ABN Amro Voltijd
About the Role

We are seeking a highly skilled IT Manager to lead our Customer Service Solutions team at ABN Amro. As a key member of our organization, you will be responsible for implementing and managing our Salesforce Financial Services Cloud solution, driving business growth and customer satisfaction.

Key Responsibilities
  • Lead the implementation of Salesforce Financial Services Cloud, ensuring seamless integration with our business goals
  • Establish and lead our Salesforce Center of Excellence (CoE), setting the gold standard for CRM best practices
  • Orchestrate the IT side of our CRM transformation program, ensuring efficient allocation of resources, tools, and technologies
  • Collaborate with business stakeholders to translate their needs into cutting-edge CRM solutions
  • Manage relationships with external vendors and technology partners, negotiating contracts and SLAs
About ABN Amro

ABN Amro is a leading financial institution with a strong presence in the Netherlands. We are committed to delivering exceptional customer experiences and driving business growth through innovative technology solutions.

What We Offer
  • A competitive salary and benefits package
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A chance to work on a high-profile CRM transformation program
Requirements
  • At least 2 successful Salesforce programs under your belt
  • Deep understanding of Salesforce technology, including Financial Services Cloud or other Velocity verticalizations
  • Proficiency in both B2B and B2C segments across Sales, Onboarding & Origination, and Contact Center & Service
  • Experience integrating CRM with product administration systems and indirect sales channels
  • A track record of leading high-performing teams and fostering a culture of innovation
How to Apply

If you are a motivated and experienced IT professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you

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