Senior Consultant Solutions Expert

2 weken geleden

Amsterdam, Noord-Holland, Nederland ITL Netherlands Voltijd

About this role

As an expert in digital transformation, you will be working with our clients to shape their business strategies and drive growth through technology.

As a Senior Consultant Solutions Expert, you will be responsible for defining the problem, proposing and refining the solution, and playing a key role in the development, configuration and deployment of the overall solution.

You will guide teams on project processes, deliverables and contribute to the proposal development, client training and internal capability-building and help detail the project scope.

Key duties and responsibilities include:

  • Investigating client needs through effective questioning and listening skills
  • Building customized solutions that support business requirements and drive key business decisions
  • Configuring solutions in core Salesforce platform, with understanding of best practices including integration and application development, deployment, testing (unit and systems), and iterative refinement
  • Testing requirements once delivered from development team
  • Providing ongoing consulting and expertise in key areas of focus and conducting product demos when needed, & providing point and click administration and configuration of the platform to implement business requirements
  • Working closely with the clients to secure adoption and knowledge transfer to the local teams, e.g. through a train-the-trainer approach, Conduct User Acceptance Testing etc and providing key competence and experience to support roll-out
  • Taking ownership of all functional aspects of, including data migrations, data quality, systems integrations, 3rd party applications, AppExchange products, custom code, and Lightning components

What we're looking for

We are looking for someone with experience in development experience with . Experience in implementing Salesforce Industries solutions based on Vlocity - Communications, Insurance, Media, Utilities (preferred) is a plus.

Other skills required include:

  • Good understanding of Salesforce solution stack; Lightning Framework, Einstein Analytics, Vlocity Platform Consultant are preferred
  • Strong presentation and communication skills with great structure and process driven thinking
  • Documented experience and successful achievements from agile project management work within the area of digital and consumer facing products and services (CRM)
  • Process mapping experience using various tools (i.e., Flowcharter)
  • Experience in creating functional and design specifications & Experience in managing product backlog in Jira (or similar)
  • Proven ability to design and implement new processes and assess the impact of new requirements on and all upstream and downstream applications, systems, and processes
  • Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users
  • Sales Cloud, Service Cloud and Community Cloud certifications preferred
  • Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
  • Strong data management abilities, & demonstrative success with multiple integration projects, with Solid understanding architecture and API
  • Familiarity with the concepts of CRM, ERP, analytics, data warehousing, and marketing automation, including business case studies and implementations
  • Strong understanding of relational databases & Experience with scripted data loader, web services, cloud or on-premises middleware and other enterprise integrating technologies

Personal qualities

Besides the professional qualifications of the candidates, we place great importance in addition to various forms of personality profile.

  • High analytical skills, Strong attention to detail and excellent problem-solving skills
  • Understanding of Project management responsibilities
  • High customer orientation, and high degree of initiative and flexibility
  • High quality awareness, with previous experience working in a SAFe, SCRUM or agile environment preferred

At ITL Netherlands, we are committed to embracing diversity and creating an inclusive environment for all employees. We are equal opportunity employer and we are proud of our values and culture that make us different from others.

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