Customer Support Specialist

4 weken geleden

Utrecht, Utrecht, Nederland Zoho Corporation B.V. Voltijd
About the Role

We are seeking a highly motivated and dynamic Customer Support Engineer to join our team at Zoho Corporation B.V. in the European market.

This is an excellent opportunity for a self-starter with a passion for Customer Support to gain valuable experience and grow within the organization.

Key Responsibilities
  • Learn and master Zoho's suite of SaaS products to become a product expert.
  • Assist European customers via phone, chat, and email, addressing inquiries, troubleshooting issues, and providing product guidance.
  • Collaborate with cross-functional teams to ensure prompt resolution of customer concerns.
  • Maintain accurate and detailed records of customer interactions and resolutions.
  • Contribute to the creation and improvement of support documentation.
Requirements
  • Full professional proficiency in English and Dutch Language (both written and verbal).
  • Basic understanding of software programs; prior experience with SaaS products is an advantage.
  • Ability to learn quickly and adapt to evolving product features.
  • Excellent problem-solving and analytical skills.
  • Comfortable working in an office environment.
Benefits
  • Competitive salary package aligned with candidate's qualifications, experience, and the market value of the role.
  • Supportive and inclusive work environment.
  • Participation in coaching and mentoring schemes.
  • NS Business Card.
  • Company Pension Scheme.
  • MacBook, mobile and paid SIM.
  • Company provided Lunch.
  • A vibrant international environment.
  • Reimbursement of approved business expense.

It is essential for the applicant to hold a national or EU passport, have a valid work authorization, and be within commutable distance. The successful candidate will be subjected to background verification in compliance with the national legislation and market standards.

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